Missing items from inbound - invoices not accepted
I have an inbound shipment with missing items totalling over £1700. I have raised a case and provided the genuine invoices from my authorised distributor, but they have been rejected stating they don't meet the required criteria. Previous invoices from the same supplier for the same product have been accepted for similar cases. Despite asking I have not been provided with the specific reason why the invoices for this case have been rejected. How do I escalate the case?
Case ID: 10427290402
Thanks
3 replies
JiAlex_Amazon
Hello @Seller_Qm1EBHTGiJYnM!
Following up on this thread. After review case provided, unfortunately yes, they do not provide specific reasons why the documentation is not meeting the requirements.
Sometimes some of these scenarios happen:
1. Invoice showing multiple products and not necessary the ASIN in question, or the product name on the invoice does not match with the ASIN information.
2. Provide a recent invoice, meaning, is not matching with the time previous to the purchase or the investigation. We do not accept pro forma invoices or similar contracts as proof of ownership because they don’t demonstrate a completed purchase.
3. Provide documentation in picture format, sometimes this could affect the authenticity of the document, Invoices and packing slips must be in a non-editable format. Invoices must be clearly created by a supplier or manufacturer. Please note that we do not accept documents in Excel, Word, or other editable formats. We therefore ask you to provide us with a scanned copy or picture of the original invoice in PDF, JPG, JPEG, PNG, or TIFF format.
These are more general and common pitfalls. However, the team won't always provide a lot of information around these decisions as the processes are extremely confidential. My best advice will be for you to review again and make sure the documentation you provide has all the information needed. (Help page related)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Missing items from inbound - invoices not accepted
I have an inbound shipment with missing items totalling over £1700. I have raised a case and provided the genuine invoices from my authorised distributor, but they have been rejected stating they don't meet the required criteria. Previous invoices from the same supplier for the same product have been accepted for similar cases. Despite asking I have not been provided with the specific reason why the invoices for this case have been rejected. How do I escalate the case?
Case ID: 10427290402
Thanks
Missing items from inbound - invoices not accepted
I have an inbound shipment with missing items totalling over £1700. I have raised a case and provided the genuine invoices from my authorised distributor, but they have been rejected stating they don't meet the required criteria. Previous invoices from the same supplier for the same product have been accepted for similar cases. Despite asking I have not been provided with the specific reason why the invoices for this case have been rejected. How do I escalate the case?
Case ID: 10427290402
Thanks
3 replies
3 replies
JiAlex_Amazon
Hello @Seller_Qm1EBHTGiJYnM!
Following up on this thread. After review case provided, unfortunately yes, they do not provide specific reasons why the documentation is not meeting the requirements.
Sometimes some of these scenarios happen:
1. Invoice showing multiple products and not necessary the ASIN in question, or the product name on the invoice does not match with the ASIN information.
2. Provide a recent invoice, meaning, is not matching with the time previous to the purchase or the investigation. We do not accept pro forma invoices or similar contracts as proof of ownership because they don’t demonstrate a completed purchase.
3. Provide documentation in picture format, sometimes this could affect the authenticity of the document, Invoices and packing slips must be in a non-editable format. Invoices must be clearly created by a supplier or manufacturer. Please note that we do not accept documents in Excel, Word, or other editable formats. We therefore ask you to provide us with a scanned copy or picture of the original invoice in PDF, JPG, JPEG, PNG, or TIFF format.
These are more general and common pitfalls. However, the team won't always provide a lot of information around these decisions as the processes are extremely confidential. My best advice will be for you to review again and make sure the documentation you provide has all the information needed. (Help page related)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_Qm1EBHTGiJYnM!
Following up on this thread. After review case provided, unfortunately yes, they do not provide specific reasons why the documentation is not meeting the requirements.
Sometimes some of these scenarios happen:
1. Invoice showing multiple products and not necessary the ASIN in question, or the product name on the invoice does not match with the ASIN information.
2. Provide a recent invoice, meaning, is not matching with the time previous to the purchase or the investigation. We do not accept pro forma invoices or similar contracts as proof of ownership because they don’t demonstrate a completed purchase.
3. Provide documentation in picture format, sometimes this could affect the authenticity of the document, Invoices and packing slips must be in a non-editable format. Invoices must be clearly created by a supplier or manufacturer. Please note that we do not accept documents in Excel, Word, or other editable formats. We therefore ask you to provide us with a scanned copy or picture of the original invoice in PDF, JPG, JPEG, PNG, or TIFF format.
These are more general and common pitfalls. However, the team won't always provide a lot of information around these decisions as the processes are extremely confidential. My best advice will be for you to review again and make sure the documentation you provide has all the information needed. (Help page related)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_Qm1EBHTGiJYnM!
Following up on this thread. After review case provided, unfortunately yes, they do not provide specific reasons why the documentation is not meeting the requirements.
Sometimes some of these scenarios happen:
1. Invoice showing multiple products and not necessary the ASIN in question, or the product name on the invoice does not match with the ASIN information.
2. Provide a recent invoice, meaning, is not matching with the time previous to the purchase or the investigation. We do not accept pro forma invoices or similar contracts as proof of ownership because they don’t demonstrate a completed purchase.
3. Provide documentation in picture format, sometimes this could affect the authenticity of the document, Invoices and packing slips must be in a non-editable format. Invoices must be clearly created by a supplier or manufacturer. Please note that we do not accept documents in Excel, Word, or other editable formats. We therefore ask you to provide us with a scanned copy or picture of the original invoice in PDF, JPG, JPEG, PNG, or TIFF format.
These are more general and common pitfalls. However, the team won't always provide a lot of information around these decisions as the processes are extremely confidential. My best advice will be for you to review again and make sure the documentation you provide has all the information needed. (Help page related)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
