I’m curious to know if other sellers have seen a big increase in return rates from Buyers on Amazon?

Same products sold on both websites

Amazon Return rate 22%

eBay Return Rate 6%

Returns have increased significantly with the prepaid returns label lots of customers buy multiple items, keep one item, and send the rest back using the prepaid returns label which they would not do if they had to pay for returns.

I am tired calling Amazon CS, none of them can answer and I am repeating myself to the wall, I sell product fulfilled the product delivery myself, now everytime buyer asking for return it was using RMA which basically just their order ID and the seller return address, and they still have to manually go to post office and pay postage themselves which I want to avoid, Want to make it easier for them, I have enrolled on the return setting with Amazon Prepaid, description said they will take care the prepaid label and buyer can choose courier of their choice that partnered with Amazon, but clearly it doesn't work, because buyer said they only see option of RMA, and I have been tirelessly chatting, calling the CS and they are telling me to enroll, which I did, and can't come up with resolution why it doesn't work as it supposed to be

Hey all hope you had a good bank holiday

In regards to MFN returns just a few questions:

I have signed up for the prepaid label return, I understand I can charge this label fee back to the customer ( depending on return reason ) by ticking the box "charge amount". Are they aware of this cost before submitting their return and/or is there somewhere I can write a policy to make them aware?

Thanks :)