A to z 250 pounds

hello, what kind of payment should I make to pay my customer 250 pounds of courier money, I want to refund 250 pounds via amazon, but I don’t know how to do it.
The customer paid the shipping fee and wants 250 pounds back but the product is not that expensive and I want to send this money to my customer but I don’t know how . I don’t know if I will do from a to z back requests.

1.1K views

59 replies

Manage Buyer Experience

Tags:A to Z Claims, Customer, Refunds

Seller_f5cnodyVjLD4S

4 years ago

In reply to: Seller_Y6C4mIOPJS2eL’s post

Most helpful reply

This reply was marked most helpful by the original poster.

In that case you have enough funds to refund the £250 if you so wish by following these steps:-

Locate your order/s from the Manage Orders page, click Issue Refund , Order ID and, then click Refund order on the Order Details page. This will take you to the Refund order page.
To issue a partial refund for an order or customer experience related issue, click on the Issue partial refund link under the Amount to refund column.
You will be required to select a reason for the partial refund in the Reason for refund drop down.
To issue a partial refund across all units of an item, enter an amount in the Issue partial refund across all units in the open text box.
To issue a partial refund on a unit level, click on View or update unit level details .
You will also have the capability to issue a full refund by selecting the Issue full Refund Amount box.

59 replies

Seller_BS5lg2keRs2QO

4 years ago

In reply to: Seller_Y6C4mIOPJS2eL’s post

I think i’d need a bit more context before answering that question.

Seller_SITNVuZK87zGK

4 years ago

In reply to: Seller_Y6C4mIOPJS2eL’s post

Wait - a customer returned something to you at a cost of £250?

I’m pretty certain theres a cap of Additional Refunds on top of any original Product or Shipping Costs of £16 on an order. So if you need to refund them £250 - I have no idea.