Hello,

I am starting to be very concerned about Amazon inventory receiving process. I have 2 shipments that were closed during the last month where Amazon lost dozens of units from each shipment. Moreover they don't care about eny evidences (POD, invoices, weight records from carrier) that the items were delivered and just keep telling me the "shipment contents counted and confirmed”.

What can I do? This is extremely frustrating.

Shipments: FBA15JG5B3YM and FBA15JH16J4L

Petr

I have sent a shipment into Amazon FBA using UPS small parcel scheme and the stock goes missing and I can't investigate. For example recently I sent in 2 products that I usually sell as Merchant fulfilled but sent the stock into FAB .

1 Item 12 units + 1 Item 40 units

Amazon shows Investigation completed – shipment contents counted and confirmed - SO I can't ask them to investigate . I have lost the stock and my money.

Why do they think I would send empty boxes as the box shows as received but the unit count is zero!

This is not the first time this has happened to me.

Is anyone else finding the same thing is happening? What can we do about it as no-one seems to care ?

.

Hello all

I recently sent my inventory for FBA. I received the inventory receiving alert email. However, later I was told there is a discrepancy in inventory and no units were inbound. Upon investigation, I found out that the units were mislabeled. The label was for the same SKU but with a different FNSKU which does not match the expected FNSKU in the shipment. It has been a month and I am unable to retrieve my inventory. Every time, I explain the issue, have provided the box labels, and the wrong FNSKU but still I get a response shipment not found. Any ideas on how can I retrieve my lost inventory?