"Thank you for your recent submission. It has been reviewed and accepted. However, your account remains deactivated at this time.

Why is this happening?

Due to unresolved policy violations from the following dates, we are unable to reactive your account. The dates are in YYYY-MM-DD format:

-- 2020-03-11

-- 2020-05-07

-- 2020-09-08

-- 2020-09-30

-- 2020-10-25

-- 2024-10-07"

Appeal

Subject: Appeal for Product Violations – Trademark and Restricted Policy Violation

Dear Amazon Seller Performance Team,

I am writing to appeal the product violations related to copyright and restricted policies that have been applied to my seller account. I take these matters seriously and would like to clarify the situation and provide context to demonstrate that my products do not violate any policies.

1. Generic and Unbranded Replacement Parts:

The products I sell are generic, unbranded replacement parts designed to be compatible with various original equipment manufacturer (OEM) products. These parts are intended as cost-effective alternatives to brand-name products and are not intended to infringe upon any intellectual property rights. All parts I offer are non-branded and do not include any trademarks or logos belonging to other companies.

2. No Copyright Infringement:

I have taken every precaution to ensure that my listings do not infringe on any copyrights. The product images, descriptions, and titles used in my listings are original and accurately represent the products without referencing any copyrighted logos, trademarks, or protected materials. The replacement parts are designed purely for compatibility and not for any other deceptive or misleading purpose.

3. Amazon's Restricted Products Policy:

I understand that Amazon has specific guidelines regarding restricted products and intellectual property. To the best of my knowledge, my products comply with Amazon’s policies. If any violation has occurred, I assure you that it was unintentional. I have reviewed the following Amazon guidelines to ensure my compliance:

A. Restricted Products Policy

This page outlines the types of products prohibited from being sold on Amazon, including regulated and restricted items. It's important to review this to ensure that your products do not fall into restricted categories.

Restricted Products Overview:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201254150

B. Intellectual Property Policy

This page provides guidelines on intellectual property violations, including copyrights, trademarks, and patents. Understanding these guidelines will help ensure you don’t accidentally violate intellectual property rights.

Amazon Intellectual Property Policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201361070

C. Prohibited Seller Activities and Actions

This page details prohibited activities and seller conduct, including selling counterfeit or infringing products. Violating these policies could result in account suspension or removal of products.

Prohibited Seller Activities and Actions:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201894250

D. Copyright Infringement and Claim Process

If you are concerned about copyright violations or need to understand Amazon's process for copyright claims, this page offers important information.

Copyright Infringement and Claim Process:

https://www.amazon.com/gp/help/customer/display.html?nodeId=200280370

E. Trademark Policy

This page explains what constitutes trademark infringement and how Amazon handles intellectual property complaints related to trademarks.

Amazon Trademark Policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201313810

F. Product Listing Guidelines

This page provides guidelines for creating product listings, including rules on content and what to avoid to prevent policy violations.

Amazon Product Listing Guidelines:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201078340

By thoroughly reviewing these links, you can ensure your listings and business comply with Amazon's policies regarding restricted products, intellectual property, and seller conduct.

4. Compliance and Corrective Actions:

I am committed to ensuring my listings are fully compliant with Amazon’s policies. After reviewing the applicable guidelines, I have taken the following corrective actions:

I have carefully reviewed all my product listings to ensure they accurately describe my products as unbranded, compatible replacement parts.

I have double-checked all product images to ensure they do not infringe on any copyright or trademark.

I am committed to further training and staying informed about Amazon's policies to avoid future violations.

5. Request for Reinstatement:

Given the unintentional nature of the violations and my commitment to maintaining compliance, I respectfully request the reinstatement of my listings. I am happy to provide any further documentation or clarification as needed.

Thank you for your understanding and for reviewing my appeal. I look forward to resolving this issue and continuing to operate within Amazon's policies.

Hello,

our account was deactivated by Section 3, due to Restricted Product Policy violation.

What happend:

On 11.05 we receive notification that we have list an illegal drug, we immediately close and delete this ASIN.

2 months later we receive notification that we have to submit a PoA or our acc will be deactivated.

Then we prepare a PoA that was rejected, and 1 month later our acc was deactivated.

Following amazon instruction we submit 2-3 action plans and everytime they reject asking for PROOF OF COMPLIANCE.

Few days ago we succesfully remove Restricted policy violation from our AH. Amazon accept our documents but do not reactivate this ASIN BUT remove the violation from our account.

Then they ask for new PoA to reactivate our ACC and after we submit it, they again reject it asking for same PROOF OF COMPLIANCE with RESTRICTED POLICY violation.

We contact AH Specialist but they tell us that they cannot help us because different team will check the PoA.

Does anybody here know what kind of documents or explanation or what else is this Proof of compliance ?

Thank you in advance

hello,I hope this message finds you well. I am writing to seek your guidance and assistance regarding an issue that has resulted in the suspension of my Amazon account for the Americas region. The situation stems from a misunderstanding during the initial registration process.

At the time of creating my Amazon seller account, my first attempt at registration was unsuccessful, which I mistakenly attributed to an error in the information provided. Consequently, I attempted to register again using the same set of information. Unfortunately, this led to the suspension of my account for the Americas region due to the creation of multiple accounts with overlapping details, which I now understand violates Amazon’s policy against operating multiple seller accounts.

Currently, my Amazon seller account for the European region is active and operating normally. However, I am concerned that the suspension of my Americas account might eventually affect my European account due to their association.

Upon contacting Amazon for assistance, I was advised to first activate the suspended account. However, I am worried that doing so might be construed as operating multiple seller accounts, further violating Amazon’s policy.

I am reaching out to request your guidance on how best to resolve this situation without compromising my standing with Amazon or violating any policies. My primary goal is to ensure the continuity and compliance of my business on Amazon, particularly in the European region, while resolving the suspension of my Americas account in a manner that aligns with Amazon’s policies and recommendations.

Could you please advise on the appropriate steps I should take to address this issue? Your assistance and guidance in navigating this situation would be greatly appreciated.

Thank you for your time and consideration.