Amazon no longer removing product reviews from seller feedback?

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Seller_pQjpAIQDHNQOR

Amazon no longer removing product reviews from seller feedback?

We received a product review as seller feedback which Amazon won't remove: "Item is not aluminium, it is plastic."

The case ID is 10769164742.

It used to be easy to get this kind of feedback removed. Did the policy change? @Julia_Amzn

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22 replies
Tags:Negative reviews, Product reviews
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22 replies
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Seller_Fg2fqaWOnEtha

They removed one for me two days ago. Customer didn't like the product's scent, and left it as a seller feedback. But the system has never been very consistent.

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user profile
JiAlex_Amazon

Hello @Seller_pQjpAIQDHNQOR

Thank you for your post. I checked in with the team in charge of review feedback. I got response, after second review from them, the feedback has been suppressed :)

Any assistance, don’t hesitate to reach out to our support channel.

Enjoy your weekend!

Regards,

JiAlex

10
user profile
Seller_FR0RYjm1PpXls

Please look at the 1 star here:

It literally swears with the S word

By Isabella on 10 January 2025.

https://www.amazon.co.uk/sp?ie=UTF8&seller=A2FZS1QSFZ3ACH&isAmazonFulfilled=0&asin=B00J2R4QRK&ref_=olp_merch_name_5

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