Urgent help is needed ASAP - Amazon is wrongly considering us UK established for VAT when we have ZERO UK Activity.
For over 4 weeks now, we have been trying to prove to Amazon the obvious: that we are a European company selling ONLY to our VAT-registered EU countries on Amazon.de and we have received again the following:
Hello,
Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.
Why did this happen?
We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:
https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440
and APUK Agreement:
https://sellercentral-europe.amazon.com/help/hub/reference/G201190400
What actions do I have to take?
To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus
If you operate a Limited Company :
-- Evidence that you are physically operating your business from your provided address.
-- Evidence that you are operating your business from your provided address.
-- Documents confirming the identity and place of residence of every director listed in the extract.
-- Documents confirming the place of residence of every director listed in the extract.
If you do not meet the UK establishment criteria: Verify that you are not established in the UK.
In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.
We have sent ALL the documents three times for our European company, which was already approved by Amazon on July 2023!!
Why is this happening and why all our funds are still on hold? This is completely unprofessional and opens Amazon's serious legal liabilities, including disruption of business.
Can a human from Amazon support finally review?
Thank you!
