Amazon Recived The Box But Empty ! Found Discrepancies

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_JEHA6t33cb3y2

Amazon Recived The Box But Empty ! Found Discrepancies

Hello Community Manager,

I Shipped a Case box of 10 units with 35 lbs. in November. I can see in the tracking section amazon received the box with 35 lbs. and they distributed two different fulfilment center . Also got confirmation from UPS, they delivered !

But in the end, it's showing 10 quantity discrepancies found(empty box) .I have sent all the relative documents including invoice, packing slip and ups POD while i Reconcile my shipment.

I got reply from team "We have completed an additional check in response to your request. We have no record of receiving the following expected items" item/-10

I tried to contact them again, one was same reply and others no respond .I mentioned here the case ids

14556370021

14534875591

14586412831

I am 100% sure about my items ,they were in the box and Amazon self mentioned in the tracking section they received a box of 35lbs. How is that even possibleble a empty box with 35lbs.I want to see what was in the box ?

Please someone from Amazon help me.

Thanks in advance

32 views
2 replies
Tags:Inventory, Missing
10
Reply
2 replies
user profile
Seller_n1mh65Ij2NT7L

Look at your other shipping plans and see if there's an OVERAGE by the same number missing from this shipping plan. That's probably where the *number of units* ended up.

10
user profile
Bryce_Amazon

Greetings @Seller_JEHA6t33cb3y2,

I reviewed your thread and the three cases you provided. I can see that case 14586412831 is still open, with Seller Support still working on the case. My recommendation is to wait patiently for an update there, or request another response. Reply to me here if the case gets marked as Resolved but the issue still persists thank you!

- Bryce

10
Follow this discussion to be notified of new activity