Amazon Recived The Box But Empty ! Found Discrepancies
Hello Community Manager,
I Shipped a Case box of 10 units with 35 lbs. in November. I can see in the tracking section amazon received the box with 35 lbs. and they distributed two different fulfilment center . Also got confirmation from UPS, they delivered !
But in the end, it's showing 10 quantity discrepancies found(empty box) .I have sent all the relative documents including invoice, packing slip and ups POD while i Reconcile my shipment.
I got reply from team "We have completed an additional check in response to your request. We have no record of receiving the following expected items" item/-10
I tried to contact them again, one was same reply and others no respond .I mentioned here the case ids
14556370021
14534875591
14586412831
I am 100% sure about my items ,they were in the box and Amazon self mentioned in the tracking section they received a box of 35lbs. How is that even possibleble a empty box with 35lbs.I want to see what was in the box ?
Please someone from Amazon help me.
Thanks in advance
2 replies
Seller_n1mh65Ij2NT7L
Look at your other shipping plans and see if there's an OVERAGE by the same number missing from this shipping plan. That's probably where the *number of units* ended up.
Bryce_Amazon
Greetings @Seller_JEHA6t33cb3y2,
I reviewed your thread and the three cases you provided. I can see that case 14586412831 is still open, with Seller Support still working on the case. My recommendation is to wait patiently for an update there, or request another response. Reply to me here if the case gets marked as Resolved but the issue still persists thank you!
- Bryce