Refund initiated emails
we aren’t getting any refund initiated emails for all the returns we have been processing for the last two weeks! We complete at least 50-70 returns a day and not getting any of those refund completed emails to confirm refunds have been issued!
9 replies
Seller_GDHNUE0mJYvka
Same here. Usually when those emails come in, the return for that order number is closed in the returns section so we know which buyers were successfully refunded and which return is still pending.
Can a mod please look into this?
@TaylorR_Amazon
@Connor_Amazon
Seller_sCNERnXqy0ubH
we have over 450 refunds with no email or closed date on Amazon!!!!
Seller_sCNERnXqy0ubH
@SEAmodcan you please check this issue out!
Joey_Amazon
Hello @Seller_sCNERnXqy0ubH,
Thank you for posting here at the forums and bringing this matter to our attention.
The first step here would be to file a case with Seller Support. If you have done so already please share the Case ID here.
Sincerely,
Joey
