Royal Mail 24 48 Large Letters & Parcel VTR
Hi - newbie again I am sorry
Having just been on call to Amazon support who then referred me to chat seller support I am still banging my head against a wall
I got an email over the weekend about my VTR being 80%
I log on this morning and it says 12 out of 15 orders in past 30 days
I download the report and it says this attached 
The first one - when I enter the code it says shows as delivered next day - when i click on the actual order on amazon it has the - in it - but when you copy and paste that code into royal mail it converts it and works. I don’t understand why its included in the report - support say I must have edited it after delivery - I didn’t - they say its either that or wrong code or weird character et - again not - it works. I have now sent an email to appeals.
The other two - do not show as delivered yet but had no issue with non delivery so assume just not scanned as parcel so usually get a delivery confirmation for royal mail 48.
My next question is - for large letters which doing more I would use royal mail 48 as prices based on that - but again may not get proof of delivery if at all - I have seen something about buying of Amazon - is this what I should do so covered and is it the same price? I use click and drop now.
Should I be worried about this vtr - as its 3 orders and 1 is surely wrong 
Thank you Claire
5 replies
Seller_RyBiR05Djvp7V
Hello @Pink_Rabbit_Designs,
This is Amelia from Amazon to assist you.
Based on the post above, we understand your concerns related to Valid Tracking Rate.
The Valid Tracking Rate is all shipments with a valid tracking number as a percentage of total shipments during a given 30-day time period. Valid tracking Rate only applies to seller fulfilled orders.
You can get more information on Valid Tracking Rate policy here
As you mentioned here, one of the order which reflects the correct tracking details was included in the report and you have appealed for the same. We recommend you to keep checking the notification for the update on the appeal.
You can get more information regarding Buy shipping here
For further assistance on Buy shipping, You can raise a case to Seller Support team from here
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
Amelia
