Section 3 Account Deactivation - Help Advice Please
@Spencer_Amazon
Hi
We are really struggling, after being deactivated for 8 weeks to know the next step. Any help would be more than gratefully received please.
We have been a marketplace seller since 2012 with excellent account health.
On March 12 our account was deactivated due to a buyer ‘Counterfeit’ claim
I believe the issue stopping re-activation is we cannot provide an invoice dated in the last 365 days.
We bought the stock in both 2015 and 2018 from a very well-known International Brand Manufacturer here in the UK. The manufacturer stopped supply in 2023, so a invoice in the past 365 days is impossible to obtain.
In our last appeal:
1. Submitted a single .pdf giving the following detail:
a. An Indexed content page
b. A email from the UK Manager of the Brand concerned confirming, the product and date we purchased it, confirming the Brand’s permission for us to sell on Amazon, and stating that the ASIN concerned stopped being sold by them in 2023
c. Invoice evidence of the quantity of the ASIN purchased in 2015 and 18
d. A list of the orders processed and related order numbers since then
e. Time dated images of the remaining stock
f. Total purchases 76, Total sold 63, Current Stock 10, Damaged / Staff Sales 3.
g. Bank confirmations of the transfer of funds to the supplier
h. All invoices and Purchase Orders
The stock was purchased a part of clearance packages agreed with the Brand owner who then used one of its registered distributors to transfer the stock to us (we have this confirmed by both the Brand owner and Distributor)
Amazon themselves still hold stock of this inventory, a sample of which we purchased some weeks ago and confirmed it was identical in every way to the stock we have sold
I really don’t know what more we can do to have our account re-activated
Can anyone help please?
Thanks in advance
Deesale
1 reply
Abella_AMZ
Hello @Seller_2oy3CaMayfqr9,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand you're worried about account deactivation.
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
We understand that you purchased this item during a clearance sale. You connected with the brand connected and one of their authorized distributors have supplied the product to you back in 2018.
To reactivate the account it is very important that you provide valid invoices to the team.
Your appeal will need to include copies of invoices or receipts from your suppler issued in the last 365 days for the ASIN(s) previously requested. Please send the following information:
-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item quantities
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
There are several reasons why we may have declined your documents. It may be because we were unable to verify your documents as per requirements.
Providing incomplete or inaccurate information is a common reason why the documents will be rejected.
Additional information regarding these policies can be found at the following Seller Central pages
"Amazon Anti-Counterfeiting Policy"
"Amazon Services Business Solutions Agreement"
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
