Request an extension to DD+7 to 30 September 2025
Earlier this week we received this email
'Hello,
We recently moved your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7”. If you are concerned about the impact this transition has had, please contact payments-investigate@amazon.co.uk by 15 November 2024 and we’ll evaluate a transition extension until 30 September 2025. Send the email from an email address associated with your Seller account and include your merchant token. '
According to the moderator Roberto @Roberto_Amazon in a response on another thread a couple of weeks ago the email to send such a request is eu-uk-reserve-policy-extension@amazon.co.uk
Is the email we received genuine and which e mail address do we send the request to?
2 replies
Seller_ZVAz3d5lZuGid
Good question, as I too noticed the different email address. I wonder if they have opened up a differnt one to cope with the number of requests ?? Definitely need clarification, unless you send it to both and se which one works !!
Seller_QuM1AZgzfU9x4
My assumption is the one previously posted was from when Amazon were giving the option to delay prior to the policy starting and the new address is for sellers who have already moved over but want to revert for another year.
