Request an extension to DD+7 to 30 September 2025
Earlier this week we received this email
'Hello,
We recently moved your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7”. If you are concerned about the impact this transition has had, please contact payments-investigate@amazon.co.uk by 15 November 2024 and we’ll evaluate a transition extension until 30 September 2025. Send the email from an email address associated with your Seller account and include your merchant token. '
According to the moderator Roberto @Roberto_Amazon in a response on another thread a couple of weeks ago the email to send such a request is eu-uk-reserve-policy-extension@amazon.co.uk
Is the email we received genuine and which e mail address do we send the request to?
1 reply
Seller_ZVAz3d5lZuGid
Good question, as I too noticed the different email address. I wonder if they have opened up a differnt one to cope with the number of requests ?? Definitely need clarification, unless you send it to both and se which one works !!
Request an extension to DD+7 to 30 September 2025
Earlier this week we received this email
'Hello,
We recently moved your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7”. If you are concerned about the impact this transition has had, please contact payments-investigate@amazon.co.uk by 15 November 2024 and we’ll evaluate a transition extension until 30 September 2025. Send the email from an email address associated with your Seller account and include your merchant token. '
According to the moderator Roberto @Roberto_Amazon in a response on another thread a couple of weeks ago the email to send such a request is eu-uk-reserve-policy-extension@amazon.co.uk
Is the email we received genuine and which e mail address do we send the request to?
Request an extension to DD+7 to 30 September 2025
Earlier this week we received this email
'Hello,
We recently moved your account to the standard base reserve policy called “Delivery Date Based Reserve” or “DD+7”. If you are concerned about the impact this transition has had, please contact payments-investigate@amazon.co.uk by 15 November 2024 and we’ll evaluate a transition extension until 30 September 2025. Send the email from an email address associated with your Seller account and include your merchant token. '
According to the moderator Roberto @Roberto_Amazon in a response on another thread a couple of weeks ago the email to send such a request is eu-uk-reserve-policy-extension@amazon.co.uk
Is the email we received genuine and which e mail address do we send the request to?
1 reply
1 reply
Seller_ZVAz3d5lZuGid
Good question, as I too noticed the different email address. I wonder if they have opened up a differnt one to cope with the number of requests ?? Definitely need clarification, unless you send it to both and se which one works !!
Seller_ZVAz3d5lZuGid
Good question, as I too noticed the different email address. I wonder if they have opened up a differnt one to cope with the number of requests ?? Definitely need clarification, unless you send it to both and se which one works !!
Seller_ZVAz3d5lZuGid
Good question, as I too noticed the different email address. I wonder if they have opened up a differnt one to cope with the number of requests ?? Definitely need clarification, unless you send it to both and se which one works !!
