New Bank Accout Validation Failed debit card
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Seller_qg3crBnxr7NLg

New Bank Accout Validation Failed debit card

Hi, I tried adding a new bank deposit method( debit card) and this error message appears "New Bank account Validation Failed!".

many time!!

i already asked support team and they sent an common information and useless for this issue.

the credit card is added and already charged but

I'm unable to proceed to submit the bank details. Anyone facing the same issue?

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9 replies
Account Setup
Tags:Bank account
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9 replies
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Seller_nRFmxiQg4EGrw
In reply to: Seller_qg3crBnxr7NLg’s post

Sounds like you have two issues:

First of all, Amazon requires a CREDIT card to sell; they will gladly charge a debit card, but will generally not accept it as a valid card for operating your selling account.

Secondly, they will need your banking information for transferring funds. The info is your Routing and Account number; while your debit card may be linked to the bank account, that is NOT the information that is required for your bank account.

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Steve_Amazon
In reply to: Seller_qg3crBnxr7NLg’s post

Hi @Seller_qg3crBnxr7NLg,

Steve from Amazon here, I am sorry that you are experiencing issues with this. I have reviewed your account and see that a valid charge method has been added so you are good to go there.

I do see that a bank account still needs to be added. Please reference this resource for more information on how to add the bank account. Please also ensure that the bank account meets the requirements below.

Bank Account

  • Your seller account must have a business address associated with it.
  • Your bank account must be located in a country supported by the Amazon Currency Converter.
  • Your bank account information must be up to date.

Please go through the process of adding your bank account and then let me know here once you have submitted this. I will then follow up with the Verification team and see if we can get this resolved for you.

Please let me know if there are any questions.

Thanks,

Steve

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Steve_Amazon
In reply to: Seller_qg3crBnxr7NLg’s post

Hi @Seller_qg3crBnxr7NLg,

I am following up here to let you know that escalated case 13692649751 has been created for this issue. The team is requesting a screenshot of the error you are facing here. Please provide that information for the investigation to continue.

Thanks,

Steve

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user profile
Steve_Amazon
In reply to: Seller_qg3crBnxr7NLg’s post

Hi @Seller_qg3crBnxr7NLg,

Case 13692649751 has been closed as they have not received the requested information. If this issue is persisting please attempt to reopen this case and provide the screenshot.

Thanks,

Steve

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