Customer caught with fraudulent return
Customer on Watch List has now returned an item . We have checked them item (serial numbers etc)
and it is definitely not the item we sent.
We believe the buyer is a Drop Shipper and are purposely purchasing faulty items, from other sources.
These items are then being returned in place of the brand new items they have purchased from us, as a Drop Shipper.
(Customer is on watch list as they have done this before numerous times, however we now have evidence to support out claim)
We would like to open a fraud case, how would we proceed with this and how can we report it to Amazon, to tell them that we are contacting the Police / Fraud Division.
4 replies
Seller_I3E6fQQqOFqlF
I’d be careful telling Amazon, I think amongst the policies you signed up to there is one where you cant take customers to court.
Seller_8Wsckn3UoR095
You can’t take the customer to court if you wish to continue selling on here.
Is it refund on first scan? If not, complete the return with a 99% refund… You let it go to A-Z, plead your case then send it to the MD when you get absolutely no where with the A-Z. Failing that I believe you’d send an LBA and then small claims (but be aware that you’ll likely have to pay the fees for this).
Fraud case, I assume would be police work but I doubt they’ll be interested but you’ll get a case number. Presuming your metrics can take it, I wouldn’t advise shipping to this customer. It’s a shame you can’t block customers.
You could message one of the mods for advice on reporting buyer
Seller_SITNVuZK87zGK
And if it was refund at first scan - you’d open a Safe-T claim with the evidence that you have received a different item back
Julia_Amzn
Hello @ Stone_Republic_Clot1,
I suggest to report this behavior to Amazon. Below you can find a link to the Report Abuse page:
You can use option "An abuse issue that is not addressed by the other topics in this menu "
If you have more questions during this process, please don’t hesitate to reach out!
Kind regards,
Julia.
