Hi fellow sellers,

I’m facing a critical issue with my Amazon Seller account in UK and DE. The account has been deactivated due to missing DAC7 compliance information, and I am unable to submit the required documents because I can’t access the DAC7 Compliance Portal even after having submitted this in the past. Now I am not able to log in using my primary account and unable to make any changes to the account as other users do not have the same access. Every time I try, I get the "Invalid Access – You do not have permissions to view this page" error.

Here’s the situation:

Primary Account Issue: I am the primary account holder, but I cannot access the seller platform with the primary email account. I suspect there may be a permissions or account access glitch.

Contacted Amazon Seller Support: Despite multiple attempts, support has not been able to resolve this issue or explain why my primary account is unable to access the portal.

Tried Technical Fixes: I cleared browser cache, used incognito mode, switched devices, and tried different browsers (Chrome, Firefox, Edge), but the issue persists.

Regional Settings: Verified that I’m on the correct Amazon regional platform (Amazon UK), as the DAC7 compliance is required there.

Questions for the Community:

Has anyone else faced a situation where the primary account holder cannot access the seller platform or DAC7 Compliance Portal?

What steps or workarounds did you take to regain access?

Are there specific escalation paths within Amazon Support that resolved this issue for you as I have contacted customer support and Account health who have not been able to reoslve the issue?

This issue is severely delaying my ability to submit compliance documents and reactivate my account. Any advice or shared experiences would be greatly appreciated. I will also share updates here if I find a solution to help others in a similar situation.

Thank you in advance for your help!