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seller account deactivated in dec-2023 and i submitted every single information but still Amazon asking same information.
I have been asked to provide:
-- Evidence of delivery for recent seller-fulfilled orders Submitted 48 times.
-- Evidence to support identification of your business, such as business website or email, company bank information, or business registration information, if this is not already available on your Amazon account.(Submitted 48 times)
-- Supporting evidence that you have inventory to fulfill all of the orders placed, including those we have requested proof of fulfillment and delivery for. This includes but is not limited to copies of invoices (backed with proof of payment from your financial institution, such as credit card or a bank statement, showing remittance of payment for the amount of the invoice), receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.(Submitted 48 times)
We are manufacturer of our all products. So there is no issue of shortage of inventory. And regarding the orders I have been asked to provide fulfilment & delivery for:
1: Order ID: 202-2716738-5290765: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was refunded to customer due to courier delivery issue. All the conversation available on Amazon messages between buyer & seller. I also attached as PDF file as evidence.
2: Order ID: 202-1234865-1845166: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was posted through Royal Mail 1st class postage. Tracking ID 0213E16203EB3337. Proof of postage receipt attached.
3: Order ID: 206-1662512-8941926: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was refunded through A-to-Z Claim because we were let down by 3rd party courier XDP. Tracking ID: ZDBTRL001145. At first courier assured us that they will get this order delivered within 2 working days but once they collected the item from our warehouse, after that there is no update. All the conversation available on Amazon messages between buyer & seller. I also attached as PDF file as evidence.
4: Order ID: 202-2894284-3198706: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was refunded through A-to-Z Claim because Courier & our customer support team tried several times to contact customer but call was not answered. All the conversation available on Amazon messages between buyer & seller. I also attached as PDF file as evidence.
5: Order ID: 204-1041944-2937960: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was refunded through A-to-Z Claim because when we tried to contact customer, customer didn't answered calls. And when courier tried to deliver the order, Customer refused the delivery. All the communication available on Amazon between buyer & seller for this order. I also attached as PDF file as evidence.
6: Order ID: 202-4879235-9221156: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was delivered and it is with the customer. Please see the attached proof of delivery sheet. We have sent proof of delivery sheet to customer as well through Amazon buyer & seller communication. Proof of delivery sheet contains pictures of product and our customer house pictures along with delivery details. All the evidences available on Amazon buyer & seller communication and also attached as evidence.
7: Order ID: 202-3839789-7081962: (Submitted 48 times along with buyer & seller communication screenshots in PDF file)
This order was refunded through A-to-Z claim but item was posted through Royal Mail 1st class postage. Tracking ID: 0213E162022AE5F0. Proof of postage receipt attached as evidence.
Further more, i submitted PLAN OF ACTION, VAT Letter, My warehouse sub-lease agreement, Warehouse Pictures, Bank Statement, Company Registration certificates, Trademark Registration Certificate as well but We have received generic responses to all our appeals and emails we have sent to Amazon. We would simply like our appeal to be escalated to a senior investigation team that can take the time to actually review our documentation and appeal, we have sent them irrefutable evidence and proof along with full transparency to everything they wanted as well as a detailed full plan of action to ensure any mistakes we had before do not happen again. Can you please actually review my POA and evidence at least one time only and respond me.
Waiting for your good response.
Kind Regards
5 replies
Seller_76AUwmqvSyRIM
This may sound harsh but you submitted the info 48 times?
“Insanity is doing the same thing over and over again and expecting different results”
After a couple of times, you should have tried a different way, for example, asked for help or suggestions as you have just done.
I suggest you send a concise email to managingdirector@amazon.co.uk, asking for their intervention. It's no guarantee of success but it is the (unofficial) next step up from Seller Support.
Or post your plan of action here so that other sellers can comment. Remember that this is a forum of sellers and not a direct line to Amazon but you may be "lucky" and have a moderator offer help.
Abella_AMZ
Hello @Seller_pYpQSdPm9ktaN,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand your concern regarding the account deactivation due to the verification process.
Amazon policy requires that sellers act fairly and honestly on Amazon platform to ensure a safe buying and selling experience. You must provide accurate information to Amazon and our customers, and update the information if it changes.
As mentioned in the previous post, you have submitted the tracking ID, but there is a chance that the tracking information might not be visible. Therefore, please proceed by providing proof of delivery. Additionally, since you are the manufacturer of the product, please supply relevant manufacturing documents, such as your business registration certificate, to confirm the sourcing.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_d8YGbIjNqwFxn
You have exhausted seller support to be honest you will not get anywhere with them after 48 attempts.
Have a look at mediation this maybe the answer for you. You have to commit to paying for mediation but many cases are resolved through the mediation process before you pay anything.
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