Error in receiving security code to mobile number
I'm not getting security code notification for my mobile number from Amazon to update my deposit method
1 reply
Connor_Amazon
Hi @Seller_41b0dFcQ1VGZc
Connor here from Amazon, thank you for reaching out to us.
I've looked at our internal systems and we currently do not have any tech issues that can impact the ability for you to receive the security code.
Please take a look at these solutions and let me know if any of them worked for you.
1. Blocked Numbers or Short Codes
Ensure that the phone number or short codes from Amazon have not been blocked in your device's contact list or settings. If short codes are blocked, contact your carrier to unblock them.
2. Carrier Issues
Some carriers may not support text messages, or there may be restrictions preventing SMS delivery. Please verify with your carrier if there are any blocks in place. If your carrier has a block on receiving SMS, such as a carrier or account-level restriction, you will need to contact them to lift the block.
3. Network Coverage
If your mobile device is out of network coverage when the SMS is sent, it may not be received. Please ensure your phone is within a network coverage area.
4. Carrier-Specific Blocks (T-Mobile Users)
If your carrier is T-Mobile, they may block short codes. In this case, please contact T-Mobile to remove any blocks on short codes or numbers, especially the long code number "18888927180," which is commonly affected.
5. Phone Settings
Some phones, particularly Android devices, have settings that can block messages from unknown numbers. Please check your phone’s settings or reach out to your carrier for assistance in adjusting these settings.
6. Payment or Credit Issues
Ensure that there are no payment issues preventing SMS delivery, such as insufficient credits with your mobile carrier to receive messages.
7. WiFI + Mobile Data
Try connecting to WiFi instead of using your cellular signal, mobile operator outages can impact the delivery of the OTP/SMS text.
8. Phone Issue
Try to restart your device and also verify or update your Amazon account phone number at Login & Security.
If the above steps are not working, please reach out to Seller Support and share the case ID here with me so that I can take a closer look as well.
Thank you,
Connor