Constant Removal & Disposal Fees for items we haven't shipped to FBA in 7 years
Almost every day for the last 3+ years, we get notified of unfulfillable FBA inventory that needs removal or disposal... Except that we haven't sent this items to FBA since 2018.
These are from another reseller using FBA for the same items. These goods have a high damage rate.
But for some reason, when the become unfulfillable, Amazon is charging the wrong reseller, us, for these goods.
Either we pay for disposal or pay storage fees for items that clearly were not ours to begin with.
We file cases and Amazon takes month to give us a refund but never solves the problem of how this keeps happening.
Almost every day, from 1 to 500 items get added to our account as unfulfillable making us responsible for their removal instead of the reseller who sent them to FBA.
We are unable to get anyone at Seller Support to properly investigate the source of this system error or block it from showing up in our account.
Any ideas???
Thanks,
Adam
7 replies
Seller_l0MXcUwXwk1m9
Here's our cases on this issue:
Seller Support: 15758291791, 17672045371, 17074324881
SAS Support: 17243908261, 17317119961, 17675508111
Nano_Amazon
Hello @Seller_l0MXcUwXwk1m9
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano