OTDR - Item dispatched on time and RM failure
We have a 97.78% OTDR.
Is it worth sending screenshots of booking to Amazon to show RM Tracked 24 was booked and that RM failed to meet their delivery target?
I don’t think it puts the account at risk per se but it would be nice if we kept our metrics as tidy as possible.
Thanks in advance.
16 replies
Seller_7VbclcPFFRTnc
OTDR metrics do not affect your account health
they can affect your delivery dates as shown to buyers however, its still over 97% so shouldn’t be an issue
Amazon won’t change them for you - no matter the reason
Seller_pKdF0dnvoraDu
Hello @Rhothgar,
Virgil here to assist.
Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
The On-Time Delivery Rate (OTDR) is all shipments delivered by their estimated delivery date as a percentage of total tracked shipments. OTDR only applies to seller-fulfilled orders.
We consider OTDR performance when determining which Transit Times you are eligible to set, which may enable you to promise faster delivery times and improve your conversion.
We recommend that sellers maintain an OTDR greater than 97% in order to provide a good customer experience, however there is no penalty for not meeting the performance target at this time.
For more details, please visit On-Time Delivery.
We really appreciate your pro-activeness to resolve any issues with the On-Time Delivery Rate, and compliance with the metric.
I appreciate you providing updates about your account. Please continue to post any relevant information in relation to this topic so it can be addressed at a later time.
Best Regards,
Virgil.
Seller_fFylOZ9rejlBH
I have noticed that our OTDR has dropped below 97% this morning.
This is a head scratcher!
We were on annual leave between 17th - 29th June.
The Promised Delivery Date window showing in the metrics today is 17th June - 16th July (Rolling 30 days).
So it seems we are continuing to lerch from problem to problem.
3rd July when the latest order with a late dispatch appears was the day my car suspension collapsed so I am thinking I must have been preoccupied with that problem to have missed this one order (looking at the times the order came in and the time the suspension collapsed)!
Anyway, it records 27 out of 28 orders were dispatched on time.
So I’ve then checked Merchant Fulfilled Orders between those dates and there was 39 orders, each with a tracking number? I have even set the date range to 18/06 - 17/07 to allow for any time latency and there were 36 orders within that period largely. The last time anything was dispatched before our annual leave was on 15/06 so that is outside of the window anyway.
Does Amazon ignore the metrics of certain carriers? If so, who?
Is this something that I should raise with them given that it is clearly incorrect?
Left scratching my head here. This is SO disappointing when we are trying our level best.
One positive is our Premium Delivery Eligibility has been restored but we’re still procrastinating on that one.
Any advice from the forum members gratefully received.
