Unfair AZ case
@Maja_Amazon
@Winston_Amazon
203-6299249-4882732
HI, we buying fully tracked postage via Amazon Buy shipping to be covered if something happend or Royal lost item we will dont have to counted to Account help.
And again we are not covered .
AZ Claim team A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims. My postage has been bought via this and shipped on time. That mean will not affect your Order Defect Rate.
18 replies
Seller_zDUw7ekrB6OEy
Have you appealed the ODR stating their Buy Shipping policy?
Seller_j9nbblCHcVgo0
Can you please have look for this case. AZ claim 203-6299249-4882732
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn
@Simon_Amazon @Spencer_Amazon @Winston_Amazon
Sakura_Amazon_
Hello @Seller_j9nbblCHcVgo0,
Let me review it !
I will get back to you.
Regards,
Sakura
Sakura_Amazon_
@Seller_j9nbblCHcVgo0,
I have asked the relevant Partner Team to review the claim for the order you provided.
I will keep you updated.
Regards,
Sakura
Sakura_Amazon_
@Seller_j9nbblCHcVgo0,
I am coming back with an update. After contacting our Partner team, they reversed the ODR impact for this claim on your account.
You should receive this information today, June 20, 2024.
Could you please check your correspondence and confirm it for me?
