Hi everyone, just wondered whether this is cause for concern?

usually " sent to bank" and " acknowledged by bank" happen at exactly the same time.

This time it states Payment " sent to bank" but not " acknowledged by bank".

We have just went through the VAT establishment verification and have passed within a few days. However we now have to verify our bank account again. We have reinputted the same bank details, however the UK site has been sitting as 'verification in progress' for a while. The other sites, which use the exact same bank details, are all showing as verified.

We had received an email to say that our selling on Amazon payment account has been activated on the 16th and 15th. We have also got Amazon to ring a few times to try and figure out what is happening. Each time the case is marked as transferred or answered, however there is never any more information provided to us on what to do. If we could even get a more concrete answer than 'I will transfer this to the relevant team' would be fantastic, whether it is good news or bad news.

Hopefully one of the moderators can help us or someone will be able to shed some light on the situation. One of the case ID's is 9828890302 if it helps. @Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM

I changed my bank account and was asked to verify the account with a statement or letter but for some reason amazon doesn't accept the documentation I provide and my account has been deactivated over this simple verification issue.

The error says 'This type of bank account document is not acceptable'. The document I provide includes all the relevant information asked by Amazon.

I'm an Irish seller with an Irish bank account. It looks like Amazon only accept bank statements from United Kingdom, Austria, France, Germany, or the US and only banks supported by Amazon currency converter for Sellers are accepted. So my bank isn't in that list of countries and it most likely is not one of Amazon's supported currency converter banks, so all advice on how I can solve this would be greatly appreciated.

Finally, Amazon US just asked me to verify my bank account and I used the same Irish bank statement and they accepted it, so there really is no reason for Amazon UK not to verify my account.

I recognise that Amazon is doing everything they can to combat fraud but in this instance their process has negatively impacted a genuine seller.

Could you kindly help me resolve, what should be a simple bank account verification issue? Thank you

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH