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Product listing suppressed due to brand authorisation
We have had our listings suppressed due to requiring Brand Authorisation. We have been selling these products on Amazon for over a year with no previous issue.
The support provided is horrendous, I get passed from pillar to post. I am unable to get a call back from the Partner Seller Support team and have been provided the same generic answers over and over again.
An invoice was requested which I provided with all details required. We even obtained a letter of authorisation from the brand to provide proof of ability to sell within the UK market.
I am not given a reason for rejection despite asking this numerous times.
Any support would be appreciated
7 replies
Seller_ZJhFeE3tNKzfh
It will likely depend on what the brand byline on the listings was more than anything.
Going on your store name - if you were retailing perfumes and aftershaves, there are many, many listings that get around the amazon brand rules by listing under a fake brand. If that is the case, even if you had genuine goods the invoices won't match the fake brands.
An ASIN you were listing on would help though.
Seller_uP1hiOIe2PE3u
Hi Janan what issue you facing in suppressed is your account is uk based
Simon_Amazon
Hello @Seller_VRaaYFVFkniEW,
Here Simon from Amazon, happy to try to help.
Would you mind sharing the latest Performance Notification message you received on this topic?
Best,
Simon
