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Category has changed
Hi,
After the product was out of stock, the system changed the category of my product, I contacted the relevant team to help change the node but failed, now my product sales have dropped since the category was changed, What should I do now?
Please help me
Case ID: 15325863691
6 replies
Seller_X0EpnXooluuab
I'm having the same issue. My category changed about 2 months ago and I have been unable to change it back. My sales have completely depleted since then.
Cooper_Amazon
Good Afternoon @Krystal,
I have reviewed CASE ID 15325863691 and it is about an FBA shipment not a browse node update. Could you please provide us with the relevant CASE ID you spoke with support about regarding the browse node change?
If you have not contacted support, please provide them with the following information when creating your case:
- ASIN you would like the browse node changed
- Current browse node path
- Browse Node path you would like to update the ASIN to show
- Share what steps you are taking to update the browse node
- URL of your screen
- Screenshots of your browse node change not updating
- Any other additional information that may be relevant to support's investigation of the issue
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the weekend.
Sincerely, Cooper_Amazon
