Major Issue with Enrolling Products in PAN EU
* We have been trying to get new products we have launched added to PAN EU.
* These products are similar to products we already have successfully enrolled in the program.
* We have been struggling to get these products enrolled for the past three months. We have opened cases with Seller Support, requested help from our PSTAM, provided a plethora of documentation and yet we still can't have them enrolled.
* These products all meet the criteria for PAN EU.
* They are food supplements, yet the system is automatically marking them as 'food or beverage' which they are not.
Has anyone experienced this type of issue before? Do you have any advice or methods we can try to fix this issue?
3 replies
Spencer_Amazon
Hello @Seller_7KhNci4U3eoSZ,
I am Spencer with Amazon.
Have you been able to add your products to PAN EU since you lasst posted?
Regards, Spencer
Seller_6RWgzPLbcafk7
We’re exactly in the same boat. Did you figure anything out?
Major Issue with Enrolling Products in PAN EU
* We have been trying to get new products we have launched added to PAN EU.
* These products are similar to products we already have successfully enrolled in the program.
* We have been struggling to get these products enrolled for the past three months. We have opened cases with Seller Support, requested help from our PSTAM, provided a plethora of documentation and yet we still can't have them enrolled.
* These products all meet the criteria for PAN EU.
* They are food supplements, yet the system is automatically marking them as 'food or beverage' which they are not.
Has anyone experienced this type of issue before? Do you have any advice or methods we can try to fix this issue?
Major Issue with Enrolling Products in PAN EU
* We have been trying to get new products we have launched added to PAN EU.
* These products are similar to products we already have successfully enrolled in the program.
* We have been struggling to get these products enrolled for the past three months. We have opened cases with Seller Support, requested help from our PSTAM, provided a plethora of documentation and yet we still can't have them enrolled.
* These products all meet the criteria for PAN EU.
* They are food supplements, yet the system is automatically marking them as 'food or beverage' which they are not.
Has anyone experienced this type of issue before? Do you have any advice or methods we can try to fix this issue?
3 replies
3 replies
Spencer_Amazon
Hello @Seller_7KhNci4U3eoSZ,
I am Spencer with Amazon.
Have you been able to add your products to PAN EU since you lasst posted?
Regards, Spencer
Seller_6RWgzPLbcafk7
We’re exactly in the same boat. Did you figure anything out?
Spencer_Amazon
Hello @Seller_7KhNci4U3eoSZ,
I am Spencer with Amazon.
Have you been able to add your products to PAN EU since you lasst posted?
Regards, Spencer
Spencer_Amazon
Hello @Seller_7KhNci4U3eoSZ,
I am Spencer with Amazon.
Have you been able to add your products to PAN EU since you lasst posted?
Regards, Spencer
Seller_6RWgzPLbcafk7
We’re exactly in the same boat. Did you figure anything out?
Seller_6RWgzPLbcafk7
We’re exactly in the same boat. Did you figure anything out?
