New account deactivated before start selling
Hi every one my account got deactivated because it is failed verification process , my account is business LTD , this is the massage i got from amazon
( Hello AHQ stores,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. For more information, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.co.uk/gp/help/201190440
How do I reactivate my account?
To sell on Amazon, we need to verify your identity, business information, or both. You can confirm that you would like to begin the verification process in the following way:
– Click "Appeal" next to this email on the "Notifications" page in the "Performance" section of Seller Central:
https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_ap
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the "Funds withholding policy":
https://sellercentral.amazon.co.uk/gp/help/9RA9LYBJ3QP27M6
We’re here to help
If you have questions about our policies or the required information, contact Selling Partner Support:
https://sellercentral.amazon.co.uk/cu/contact-us
You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about these topics, send an email to payments-investigate@amazon.co.uk.
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485
– Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Amazon.co.uk)
I submitted an appeal couple of times and got rejected.
then i did some research and submitted in my last appeal a document called (good standing certificate) my accountant provide it for me to prove my relations to the business and i did not get any response for over 4 months.
are amazon going to response to my appeal?
should i wait ?
please help
21 replies
Seller_7VbclcPFFRTnc
You didn’t need to submit an appeal, just your articles of association, shareholders details, statutes etc for your ltd company