Customer left 1-star product review because Amazon did not refund their FBA return
Case ID: 16730986931
Customer left a 1-star review on a previously 5-star product because they did not get their refund after returning the item.
This was shipped and handled FBA. We had no idea this was even happening. This review is not relevant to the product, and it is not our fault.
We have tried creating a case and reporting the review but nothing has happened. Nobody has even looked at this.
This is extremely unfair and we are asking that this product review urgently be removed.
SELLER SUPPORT IS NOT HELPING.
Thank you so much.
6 replies
Seller_aQIqKHL3jwZJa
@Glenn_Amazon
@Jim_Amazon
@Dougal_Amazon
@Quincy_Amazon
@Steve_Amazon
@Veronica_Amazon
@Tiff_Amazon
@Rose_Amazon
Seller_BE3xPpZWhTS9Z
Mods aren't around on the weekends and holidays, but I think they'll eventually remove this because it's an FBA issue. It will probably require mod intervention as seller support won't understand the issue.
Seller_4HsL3GZbyDLea
Like That_Fish_Guy_Again said. It will take a mod to look into when they are back.
Seller support is absolutely worthless now.
Seller_UHVnOVHF8YpEx
We wish you the best of luck. Seller support has been practically useless lately, especially in the A-Z claims dept.
Joey_Amazon
Hello @Seller_aQIqKHL3jwZJa,
Thank you for posting here at the forums!
I cant seem to find the review in question utilizing the case ID you mentioned. Please share a different Case ID or Order ID associated with this product review.
Thanks,
Joey
