Is it possible that my account has frozen?
Hi all,
Just a quick question, is it possible that my Amazon account is not working properly? My situation is as follows: I am an FBM seller based in the UK, I usually sell 10-15 products throughout a day. However, today my last order was at 10:30 am. Since then I have not had any orders. Also, the weirdest thing is that none of my product ranks has changed either (it is the same since 10:30 which is 5400). This must be some kind of error as I know if I don’t sell for, for example, 3 hours any product it is usually around 10000 or more. Is anyone experiencing the same thing? Or has anyone ever experienced the same situation? Should I contact someone?
Thank you all for your help!
15 replies
Seller_LpjhinHAD7f55
Check if your listing are active then your know if there is any problems if they are not
Seller_sh8kHP0M4xUrc
Hi
Please check if your offer has the buy box price, as your offer could be beaten by other competitor who already won the buy box.
Seller_sl2gzL0NNVKDz
Welcome to Amazon! I’ve just had 3 days of no sales and then on the 4th I made a few sales and now all quiet again. I have 4000 listings on Amazon and about 150 on eBay, I’m making more sales on the latter, go figure.
Seller_wpPeUr0pHN1gQ
Hi, I have a same situation, usually have 10-15 orders / day . Woke up with 3 orders over the night and last at 13:30 then everything stopped , 0 order. I don’t understand what’s wrong. Have high rank listings but sales are dead …
Seller_7FWqqTuJB7jRp
I have been selling here since 2008, this happens at this time of year every year, it’ll pick up again July onwards for Christmas. It must be bill season or save for the holiday season or something like as this has happened every year.
Seller_X915hEoJAAfVl
We have the same problem, Sales on here are dead since last Friday. Down 40% in the last 7 days.
Seller_6sxtIS0RbZ5k7
It’s half term next week where I live but could be this week in other areas?
Seller_Adqm5GB9HUfmY
We had the same 2 days ago. Turned out Amazon put our listings on “holiday mode” effectively inactivating them.
Amazon wanted some verification documents about our Company Registration (albeit the company being over 10 years old and us selling on Amazon just as long)!! and turned us off until we submitted them.
No warnings, no emails, no communication. Just switched us off. (Yes! Welcome to Amazon)!
Under Settings > Account Info, check if there is any red writing asking you for some information. If there is, you’ve got your answer!! Give Amazon their chocolate and feed them what they want, then they won’t bite until their next aggression session.
Seller_98zNGWt4zcag5
I’ve been working on my listing for days trying to figure out what is going on.
My sales have plummeted from over 50 per day to only 3 or 4 these last few weeks.
I have tweaked almost all of them, created promotions, checked advertising, ensure I’ve retained my ‘buy-box’
I really am at a loss as to what’s happening!!!
Although it doesn’t help it’s something to know I’m not alone.
