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Account has been deactivated.
Please help!!!! I have been trying to reactivate my account for months... I can't contact amazon as they won't reply until i submit the necessary documents and they accept them. I keep getting these emails. I have submitted letter of authorisation using the given template.
The latest comment under my upload is this:
We were unable to verify some of your primary contact information
Letter of Authorization
The letter of authorization uploaded is not signed by a legal representative.
Hello,
We are contacting you as we are unable to validate the status of the signatory of the letter of authorization as a legal representative of the business, due to the reasons listed below.
Why is this happening?
The document you provided did not confirm that the signatory of the letter of authorization registered in Seller Central is a legal representative of the business.
What type of document do I need to provide?
To proceed with your account verification, please provide one of the following:
-- An official business document that clearly shows that the signatory of the letter of authorization is either a Legal Representative, Director or Beneficial Owner of the business.
Ensure that the document provided meets all the requirements and that the information in the document matches the information in your Seller Central account.
What are the document requirements?
It is important that the document is easy to read, and meets all the following criteria:
1. Dated within the last 180 days.
2. Confirms that the signatory of the letter of authorization is a legal representative of the company as well as their role or job title within the company.
3. Ensure that the letter of authorization is signed by a director, beneficial owner or trustee of the business.
4. The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Japanese, Hindi, Tamil, Thai and Vietnamese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation.
5. We do not accept screenshots.
How do I submit the required documents?
To continue with your account verification, complete the following steps to provide the requested document.
1. Go to the "Identity information" section of Seller Central:
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard
2. Follow the prompts to upload the required document.
3. Click "Save" and "Submit for Verification".
Once we have received this document, we will continue with your verification.
We're here to help
If you have any questions, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support
The Amazon Payments team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
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