Am I stuck in a verification queue or is something wrong with my application?

Hi,

I set up an Amazon seller account last week, opted for Global Seller though based in the UK and intend to start in UK. I have provided company bank account details (Revolut), company incorporation documents, water bill with address etc, credit card details.

I got the email to saying:

Dear Seller,

Thanks for creating a Selling on Amazon account! We have completed verifying your identity. As next steps, please log into your Seller Central account to activate your account and check if any further action is needed.

Thank you for choosing to sell on Amazon and we’re here to help you succeed every step of the way.

Sincerely,
The Selling on Amazon team

But then quite shortly after I got another email about not being able to verify my credit card, so I followed the steps to sort that out (address needed slight amendment) and provided a water bill with my address etc. At which point they charged me £30, so I assume that was sorted.

I followed the steps to reactivate my account and got a further email:

Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored. Hello, We received your submission but do not have enough information to reactivate your account at this time. How do I reactivate my account? To reactivate your account, schedule an appointment to complete your identity verification via video call within the next 7 days. This verification is required as an enhanced security measure. During the video call, you will be required to show our associate the original copies of the identity document and business license / either the bank statement or credit card statement} that you provided when you registered your account. We do not accept any new documents. What happens if I do not schedule an appointment? If you do not schedule an appointment within the next 7 days or fail to show our associate the original documents during the video call, your account may remain deactivated. How to schedule an appointment for the video call To schedule an appointment for your identity verification, follow these steps: 1. Click the following link and sign in to your Seller Central account when prompted. https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US 2. If you signed in on a new device or have removed your cookies, you will be redirected to the “Select a Merchant and Marketplace” page. On this page, select “United States” from the “Select an Account” drop-down menu. Make sure to select this option regardless of the marketplace. 3. Click “Select Account.” 4. On the “Identity Verification” page, follow the instructions on screen to schedule a video call and select a date and time slot for your appointment among the available options. 5. Review the appointment time and the other resources to prepare for the video call. 6. Click “Next” to confirm the appointment. We will send you a confirmation email within 24 hours after you schedule your appointment. The email will include instructions on how to join the video call. We’re here to help If you have any questions, contact Selling Partner Support: https://sellercentral.amazon.com/cu/contact-us The Seller Identity Verification team
Sincerely, Seller Performance Team Amazon.co.uk

But the link provided to set up a verification call doesn’t work and just takes me to the US page of my seller central and asks me to update my credit card there. Which again, I have done.

I’ve tried to send a message but because my account is suspended, my only options are related to account reactivation (either 'submit an appeal or additional information OR ‘get help wiht my appeal’) I’ve sent messages under both headings and asked for call backs and immediately get an automated response email saying “This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.” And no call back.

I’m totally stumped as to what I’m supposed to do next - I can’t find a page to set up an identity verification call and I can’t seem to find a way to speak to someone in person - is there a phone number?

Alternatively, is this just part of the verification process and I just have to wait patiently for them to contact me?

Any advice would be gratefully received! I feel like I’m stuck in some endless loop that I can’t escape from - you can’t even close down your account when it’s been suspended as far as I can tell!