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Scatty amz employee a-z claim
Hi, I wanted opinions please, I also wanted make everyone to be aware on how scatty Amazon employees are.
I received an email on 21st march claiming that an item has not arrived. Having checked the tracking number, it did show as still pending. Then I proceeded in sending a replacement item as I could not refund this order as it was purchased by Amazon Business. I email them to confirm that a replacement was on it way. The label was printed manually as I was unable to regenerate another label via my API. The item was then sent and it was delivered 26.04.2022 via Royalmail tracked with picture uploaded on track and trace as you can see from this tracking number.
Royalmail tracking link a picture of the item is also attached on Royalmail website. https://www.royalmail.com/track-your-item#/tracking-results/KT817320133GB
Amazon has refused to credit my account citing that their original decision stands.
The option of going to the MD is open however if any one can offer another suggestion, I will be grateful for their contributions. There are several email addresses to contact these people however any of you have a faster response contact please provide this as well.
Many thanks for reading this
1 reply
Seller_7VbclcPFFRTnc
I’d suggest trying the managing director
managingdirector@amazon.co.uk
It’s a tricky one as you said, you couldn’t refund as it was invoiced by amazon however, I would not have sent a replacement - as you’ve unfortunately found out it means they could end up with 2 pairs and a refund
Also point out to them its over the 90 day policy
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