Good Evening Everyone,

I hope you guys are doing great!

I have received a negative feedback, order id is 205-2133017-1637919. The customer stated "I purchased this on Amazon.I have prime account so why do I have to pay for the return ? Purchased this very expensive candle as a special gift. Was surprised that it was an ALDI product . My daughter bought one from Aldi store for less than a third of the price ."

Regarding Amazon Prime customer, the payment of return postage or delivery is set by the Amazon itseff. We as a seller neither dealing nor have any involvement in this matter. If the customer has any complaint they should have considered reaching out to Amazon Customer Service not in the Seller Feedback.

The remaining half of the feedback is a product review. From the feedback you can observe that it is infact a product review related to the product and its price. Clearly it conflicts with the customer feedback policy on Amazon. Moreover, As a customer anyone has options to check and buy from different places. We are FBM seller. As per our sourcing and other necessary cost are concern the price is perfectly understandable. And lastly, the feedback clearly doesn't state anything with the shopping experience. Meaning, the comment left on the customer feedback violates the policy regarding Amazon own customer feedback policy.

I have applied for request removal through the feedback manager but it didn't work. Then wrote an email to reopen the case/appeal, but within a few moments a roobotic automated reply came stating they can not procced with the request.

Could anybody help me regarding the issue? Thank you so much in advance.

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_TSXM2A5nxWSuH

Good Afternoon,

Hope you all are doing great.

I have received a negative feedback on order 204-8687080-6989918. The customer stated "Worst seller had to deal with so far. Returned the item at my own expenses, doesn’t communicate nor did they returned my money. Total dissatisfaction! Would not recommend."

First of all, the customer mentioned that she had to pay for the return postage which is actually determined by Amazon Return System. We have dealt with numerous returns and none complained about the return fees. I am positive that it is also a common practice among other fellow sellers.

The customer made claim that she had returned the item but we weren't given any tracking info regarding that. We had gone through our open return page on Amazon, there was no tracking referenece stupilated. As of today, we haven't receive the returned item. In our general parctice, we always process refund as soon as we receive returns.

Could anyone kindly help regarding the issue? Thank you so much in advance.

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_TSXM2A5nxWSuH

Good Afternoon,

Hope you all are doing well!

I have received a negative feedback on order 206-0056300-9818720. The customer stated that "This was a gift packaging wad awful. Postsge label and packing tape over the actual box, tried to remove tape with left the box unable use.''

First of all, the product detail page of this listing as well as the listing pictures do not specify any sort of gift box along with the products. The box that was used and sent to the customer was only meant for outer packaging. It seems that the customer misunderstood the packaging box as a gift box. Hence, the customer has left a negative PRODUCT REVIEW. Customer should have reviewed the product detail page carefully before leaving the product review.

I always strive our best to achive 100% customer satisfation despite this paticular case due to customer's own misunderstanding.

I tried to remove the feedback through request romoval but denied instantly. Also tried appealing it further but the request got rejected. I hope this helps to understand the nature of this inappropriate product review and please kindly advise us how to remove this inaccurate remark.

Warmest Regards,

Amy

@Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_TSXM2A5nxWSuH