Can return label costs be appealed?
Hi,
i've noticed we're getting more returns than ever and its stressing me the F out, amazon are just willy nilly billing us for all the RM/Evri return postage labels and most of the time the return reason comments and code is BS and the customers are just making stuff up.
I understand safe-T exsists for returns that were damaged/not returned for refunds at first scan done by Amazon BUT if the return/goods come back fine with no issues BUT the customer abused the system using a return code that meant they got a full refund without label cost deduction what happens then, I know SS are not going to listen, what's the protocol for appealing the return label cost when the item itself is fine and you just want to dispute the label. Do Amazon accept these easily or is there a huge burden of proof for the seller to win an appeal?
Can return label costs be appealed?
Hi,
i've noticed we're getting more returns than ever and its stressing me the F out, amazon are just willy nilly billing us for all the RM/Evri return postage labels and most of the time the return reason comments and code is BS and the customers are just making stuff up.
I understand safe-T exsists for returns that were damaged/not returned for refunds at first scan done by Amazon BUT if the return/goods come back fine with no issues BUT the customer abused the system using a return code that meant they got a full refund without label cost deduction what happens then, I know SS are not going to listen, what's the protocol for appealing the return label cost when the item itself is fine and you just want to dispute the label. Do Amazon accept these easily or is there a huge burden of proof for the seller to win an appeal?
11 replies
Seller_d8YGbIjNqwFxn
You use safe-t claims to claim back the cost of a return label if the buyer used the incorrect reason code.
Mostly when I use this they reimburse the shipping label. Sometimes they mis understand what you are asking and you have to go back and quote policy to them to get the reimbursement.
Seller_vNGUliyBfm8re
thanks for the help. i don't want it to come across I'm abusing the safe T but literally only 1 return out of the last several was truthful/honest by the buyer and came back in original condition under the correct reason code. the rest have been manipulated by the buyer in some way or another.
Seller_vNGUliyBfm8re
i tried and they denied it , saying I hadn't given enough evidence that the buyer had chosen the wrong return code LOL.
The buyer claimed 'item defective' on 3 items purchased within a week of each other, when questioned on buyer/seller messages in black and white admits they're not faulty but not what he wanted, so totally different situation. but i got billed return labels x3 and i tried appealing 1 of them so far and they denied despite adding screenshot of the buyer admitting they're not faulty! what a joke of a platform this is.
Seller_Y9Zn1MG946vRc
I send my orders out as large letters, but Amazon give customers parcel labels for the returns which are more expensive and totally unnecessary. Amazon don't seem to care that we are SME's (emphasis on the S) and costs like this can really be difficult.
Roberto_Amazon
Hello! @Seller_vNGUliyBfm8re
This is Roberto. Thank you for using the Forums, I understand that you have followed the recommendations made by @Seller_d8YGbIjNqwFxn, but were denied, I wanted to follow up and ask if you appealed that decision?
If you need further support, feel free to share the order IDs here.
Regards,
Can return label costs be appealed?
Hi,
i've noticed we're getting more returns than ever and its stressing me the F out, amazon are just willy nilly billing us for all the RM/Evri return postage labels and most of the time the return reason comments and code is BS and the customers are just making stuff up.
I understand safe-T exsists for returns that were damaged/not returned for refunds at first scan done by Amazon BUT if the return/goods come back fine with no issues BUT the customer abused the system using a return code that meant they got a full refund without label cost deduction what happens then, I know SS are not going to listen, what's the protocol for appealing the return label cost when the item itself is fine and you just want to dispute the label. Do Amazon accept these easily or is there a huge burden of proof for the seller to win an appeal?
Can return label costs be appealed?
Hi,
i've noticed we're getting more returns than ever and its stressing me the F out, amazon are just willy nilly billing us for all the RM/Evri return postage labels and most of the time the return reason comments and code is BS and the customers are just making stuff up.
I understand safe-T exsists for returns that were damaged/not returned for refunds at first scan done by Amazon BUT if the return/goods come back fine with no issues BUT the customer abused the system using a return code that meant they got a full refund without label cost deduction what happens then, I know SS are not going to listen, what's the protocol for appealing the return label cost when the item itself is fine and you just want to dispute the label. Do Amazon accept these easily or is there a huge burden of proof for the seller to win an appeal?
Can return label costs be appealed?
Hi,
i've noticed we're getting more returns than ever and its stressing me the F out, amazon are just willy nilly billing us for all the RM/Evri return postage labels and most of the time the return reason comments and code is BS and the customers are just making stuff up.
I understand safe-T exsists for returns that were damaged/not returned for refunds at first scan done by Amazon BUT if the return/goods come back fine with no issues BUT the customer abused the system using a return code that meant they got a full refund without label cost deduction what happens then, I know SS are not going to listen, what's the protocol for appealing the return label cost when the item itself is fine and you just want to dispute the label. Do Amazon accept these easily or is there a huge burden of proof for the seller to win an appeal?
11 replies
11 replies
Seller_d8YGbIjNqwFxn
You use safe-t claims to claim back the cost of a return label if the buyer used the incorrect reason code.
Mostly when I use this they reimburse the shipping label. Sometimes they mis understand what you are asking and you have to go back and quote policy to them to get the reimbursement.
Seller_vNGUliyBfm8re
thanks for the help. i don't want it to come across I'm abusing the safe T but literally only 1 return out of the last several was truthful/honest by the buyer and came back in original condition under the correct reason code. the rest have been manipulated by the buyer in some way or another.
Seller_vNGUliyBfm8re
i tried and they denied it , saying I hadn't given enough evidence that the buyer had chosen the wrong return code LOL.
The buyer claimed 'item defective' on 3 items purchased within a week of each other, when questioned on buyer/seller messages in black and white admits they're not faulty but not what he wanted, so totally different situation. but i got billed return labels x3 and i tried appealing 1 of them so far and they denied despite adding screenshot of the buyer admitting they're not faulty! what a joke of a platform this is.
Seller_Y9Zn1MG946vRc
I send my orders out as large letters, but Amazon give customers parcel labels for the returns which are more expensive and totally unnecessary. Amazon don't seem to care that we are SME's (emphasis on the S) and costs like this can really be difficult.
Roberto_Amazon
Hello! @Seller_vNGUliyBfm8re
This is Roberto. Thank you for using the Forums, I understand that you have followed the recommendations made by @Seller_d8YGbIjNqwFxn, but were denied, I wanted to follow up and ask if you appealed that decision?
If you need further support, feel free to share the order IDs here.
Regards,
Seller_d8YGbIjNqwFxn
You use safe-t claims to claim back the cost of a return label if the buyer used the incorrect reason code.
Mostly when I use this they reimburse the shipping label. Sometimes they mis understand what you are asking and you have to go back and quote policy to them to get the reimbursement.
Seller_d8YGbIjNqwFxn
You use safe-t claims to claim back the cost of a return label if the buyer used the incorrect reason code.
Mostly when I use this they reimburse the shipping label. Sometimes they mis understand what you are asking and you have to go back and quote policy to them to get the reimbursement.
Seller_vNGUliyBfm8re
thanks for the help. i don't want it to come across I'm abusing the safe T but literally only 1 return out of the last several was truthful/honest by the buyer and came back in original condition under the correct reason code. the rest have been manipulated by the buyer in some way or another.
Seller_vNGUliyBfm8re
thanks for the help. i don't want it to come across I'm abusing the safe T but literally only 1 return out of the last several was truthful/honest by the buyer and came back in original condition under the correct reason code. the rest have been manipulated by the buyer in some way or another.
Seller_vNGUliyBfm8re
i tried and they denied it , saying I hadn't given enough evidence that the buyer had chosen the wrong return code LOL.
The buyer claimed 'item defective' on 3 items purchased within a week of each other, when questioned on buyer/seller messages in black and white admits they're not faulty but not what he wanted, so totally different situation. but i got billed return labels x3 and i tried appealing 1 of them so far and they denied despite adding screenshot of the buyer admitting they're not faulty! what a joke of a platform this is.
Seller_vNGUliyBfm8re
i tried and they denied it , saying I hadn't given enough evidence that the buyer had chosen the wrong return code LOL.
The buyer claimed 'item defective' on 3 items purchased within a week of each other, when questioned on buyer/seller messages in black and white admits they're not faulty but not what he wanted, so totally different situation. but i got billed return labels x3 and i tried appealing 1 of them so far and they denied despite adding screenshot of the buyer admitting they're not faulty! what a joke of a platform this is.
Seller_Y9Zn1MG946vRc
I send my orders out as large letters, but Amazon give customers parcel labels for the returns which are more expensive and totally unnecessary. Amazon don't seem to care that we are SME's (emphasis on the S) and costs like this can really be difficult.
Seller_Y9Zn1MG946vRc
I send my orders out as large letters, but Amazon give customers parcel labels for the returns which are more expensive and totally unnecessary. Amazon don't seem to care that we are SME's (emphasis on the S) and costs like this can really be difficult.
Roberto_Amazon
Hello! @Seller_vNGUliyBfm8re
This is Roberto. Thank you for using the Forums, I understand that you have followed the recommendations made by @Seller_d8YGbIjNqwFxn, but were denied, I wanted to follow up and ask if you appealed that decision?
If you need further support, feel free to share the order IDs here.
Regards,
Roberto_Amazon
Hello! @Seller_vNGUliyBfm8re
This is Roberto. Thank you for using the Forums, I understand that you have followed the recommendations made by @Seller_d8YGbIjNqwFxn, but were denied, I wanted to follow up and ask if you appealed that decision?
If you need further support, feel free to share the order IDs here.
Regards,
