Amazon Seller App - Failed to Load
Is anyone else having difficulty loading info in the amazon seller app? I never have any issues but today something is not working, it continually fails to load and asks to tap to try again. It do and same result. I managed to get it to load once only but as soon as I changed metrics from the drop down box, back to failed to load. I uninstalled and re installed the app, same thing. Is there a problem on Amazon's side today?
7 replies
Seller_nRFmxiQg4EGrw
Mine has been wonky for the last several days. At first I thought just because I was using it from my basement (weak wi-fi), but also had it happen off and on even when I should have a good signal.
One thing I've found helps on another app I sometimes have problems with is to close all the programs (on Android, tap the little square at the bottom of the screen, then "Clear all"), then reboot. But I've not tried that on the Amazon app, as it's quicker to just log into the laptop (disregarding the fact that I inevitably end up on the forums, such as right now!)
Seller_EWPnXa9SdQQ15
Same here.. I have been trying to see my spending on ads since 5:00pm. I have only been able to do a disbursement real quick.. balance is still at 0.00 with no update due to this..
Seller_K7nnvfpAjBtbx
Yes my sales graphs on desktop and iphone are both giving 504 errors, glad its not just me.
Seller_cuio4Q9868S17
yes been unable to load new items or change images today in app or desktop
Josh_Amazon
Hello @Seller_U4RrrjN4chSnP,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have been experiencing with your Amazon Seller App. Following up on this thread, may I ask if you still need support for this? Was the issue fixed? Also, may I ask if you have contacted our Seller Support team for this situation? If so, you can share with me the case ID so I can look further if needed.
Kind regards,
-Josh
