Unable to Upload Updated Business Insurance (Commercial Liability Insurance)
Hello,
I’d like to ask for advice regarding an ongoing issue we’ve been experiencing with the Business Insurance section in our Amazon account.
The submit button on the Business Insurance page has been missing for quite some time, which prevented us from uploading our renewed policy. Because of this, we contacted Amazon Seller Support on April 28, 2025 and have been waiting for further instructions. (Case ID: 17659155651)
Today (June 19, 2025), a warning appeared on the Business Insurance page:
"We were unable to verify your Proof of Insurance. We have emailed the additional information required. Please review the email and resubmit your information for review."
However, we have not received any such email from Amazon requesting additional information.
Additionally, the Business Insurance page still displays the insurance information from our 2024 policy (policy number, start and end dates). Because of this, I attempted to upload the 2024 policy document, but the system returned an error message:
"Policy end date must be in the past."
This made it unclear whether the system is still processing the previous policy or expecting updated information for 2025.
After seeing the warning message today, I contacted Seller Support again in the previous open case (Case ID: 17659155651) and clearly explained the situation in detail. Unfortunately, I was only told to wait for an email from Amazon, and the case was marked as answered and closed right afterward .
At this point, we’re unsure how to proceed and would greatly appreciate any advice or clarification on the following:
1.Should we re-enter and submit the information for our 2024 policy (which is still displayed), or should we provide the updated details from our 2025 policy?
2.What should we do about the warning on the Business Insurance page, considering we haven't received the email that the system says was sent?
We kindly ask if any forum mod could look into this and help us.
Thank you!
@Glenn_Amazon @Connor_Amazon@CR_Amazon@LeviDylan_Amazon@Emet_Amazon@Atlas_Amazon@Manny_Amazon
15 replies
Seller_2qWQzSlkuuIWA
Can any mods help?
@Indy_Amazon @Josh_Amazon @Danny_Amazon @Jim_Amazon @KJ_Amazon @Michelle_Amazon
CR_Amazon
Hi there @Seller_2qWQzSlkuuIWA
I had a chance to look at the provided case #17659155651 above and can confirm that the appropriate partner team is still looking into this further for you. Please continue to monitor this case for an update.
Please don't open another case for the same issue as this can significantly delay resolution.
I can see from my end that it is currently being looked into and you should receive a further response in the case above. Thank you for you continued patience.
CR_Amazon
Seller_Mn5aRmf23RiBq
I am having the same issue. Rec'd an email from Amazon advising
To sell on Amazon, you must obtain and maintain a valid commercial liability insurance policy for all of your products once your gross proceeds in sales exceed USD 10,000 in any month, or if requested by us, as outlined in Section 9 of the Amazon Services Business Solutions Agreement.
We request that you provide proof of commercial liability insurance by July 31.
We have liability insurance. We have kept our insurance current for several years now. That being said.... our sales are far, far, far below 10K per month and getting more challenging to sell on Amazon. However, they are requesting proof, but THERE IS NO LINK to Business Insurance under Business Information.
AMAZON - FIX THIS! HOW CAN SELLERS PROVIE PROOF OF INSURANCE IF THE LINK IS NO LONGER THERE?!?
