Countries
Read onlyHi, I had a video verification call almost 3 weeks ago now. The associate on the call said I will hear back from Amazon with regards to the call in 5 working days. It has been 15 working days and I have still not had anything back.
I tried to resubmit an appeal and got the following message: PLEASE HELP!!
Dear,
Your appeal is still under review. Once the review is complete, the Seller Performance team will send you a notification. In order to assist you in a timely manner, please allow our team to complete the review of your information before submitting another case.
You can view your account performance at or select Account Health on the home screen of the Amazon seller app on your iOS or Android device. Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Amazon Services Europe
Hello @Seller_tEVfF0Aak3pWU,
Here Simon from Amazon, happy to try and help.
As your query is related to Account Health, I will redirect your case to the team.
Please keep me updated on the outcome.
Best,
Simon
Hello @Seller_tEVfF0Aak3pWU,
Ash here to assist. It has been understood that you need help with the status of your recent video verification.
Did you submit the valid KYC documents ?
To help you better, kindly share the deactivation notification over this thread.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.