Buyers not receiving messages are amazon going to do anything about this?
A few of my buyers are not receiving messages as they may have a block/spam filter at their end and now I am getting a -z claims,metrics and amazon is refunding my money to buyers who have not returned items.Amazon can see I have sent messages to my buyer so they should at least not mark me down with metrics/refund my money to buyers if they can not fix the message system.
27 replies
Seller_XrsxyuONn8r2w
the messages are in their Amazon account no matter what! The problem being is that most have no idea they even have messages on their Amazon account!
The message system is all nut useless.
Seller_V32AB7CdEVSlF
Yes give up now, plough all the money you have into web design and SEO build a website, get ebay going and stick the big V up to AMAZON!
They are not even interested in fixing their issues, 1st A-Z caused by this nonsense UNSOLICITED MESSAGES BS has been filed, represented case and not interested, another A-Z claim filed because of this have represented case but no already based on the last one that this will also fail!
I mean how the hell can a reply to a message from a customer order be UNSOLICITED?
How can a message sent to the customer through the order page be UNSOLICITED
I really have gotten to the end of my tether!
Seller_LLygqW19Oi1pq
Recently amazon has given buyers an option to opt out of receiving messages from {sellers} amazon. The changes was communicated to sellers by amazon’s usual means of reaching out to sellers, you may have missed this update.
If you want to contact a buyer, for important/urgent matter, copy the email on their account and send a message o the email. Send this email with the word, ‘‘important’’, in the subject line, this will guarantee that the buyer will receive your email.
Hope this helps
Seller_qrKPb1KAwYydj
This is still utter madness, taking the functions away from the amazon messaging, having to copy paste address into another email account and add the word “Important” .
Amazon have lost the plot, The management that make these decisions are delusional and clearly have no idea. they seem to be changing so much front ends of systems, how they look, is their design web development team bored? They make NO changes for the greater impact of buyer experience and seller experience.
I now have to call customers due to these messaging issues.
AMAZON MUST HAVE THE ACCOUNT INBOX IN A PRIME POSITION AND SHOW FLAGS NUMBER UNREAD. SIMPLE, But Amazon dont do simple they do STUPID.
Seller_qrKPb1KAwYydj
Just dont know anymore what Amazon expect us to do. We do all we can, Amazon just make it impossible, its is them that are making a poor experience for the customers, not us.
Seller_RTkTRp5q1fSYn
I have given up on Amazon messages failing.
This week i have seen my yearly percentage drop by 3% all because of negative feedback and A-Z claims all that could have been avoided if the emails worked.
Errrrrrrrrrr!!
Not sure what else we can do
Seller_saK5Ah2SaNYjL
E-mails do work, it’s spam filters that don’t work. Probably because so many Amazon messages are reported as spam. I get at least 2 or 3 spam messages coming through Amazon messages every week so it’s no surprise.
We also sell on Etsy and eBay. When you log into those sites there is an immediate notice / flag that you have a message from a buyer or seller. That’s what’s needed on Amazon.
I recently had an issue on my Amazon buying account where an FBM item I’d bought was delivered to the wrong address by the courier. Not only was I not notified that I had messages from the seller but it wasn’t easy to find them. A simple flag when you log in saying that you had a message from a seller would be brilliant. Click on the link and there’s the message! It can’t be that difficult to implement? Every other site uses it…
Seller_n0L7dn3OhfCks
I had another one this afternoon, and immediately opened a chat case with Amazon. My suggestion would be to open a case and explain the AZ or neg is not you fault due the issues with emails
Richard
Seller_V32AB7CdEVSlF
nope, been in a case with them for nearly a month now, same old we are working with a team on this, its ridiculous, wasnt great in the first place but to automatically stick everyone on the unsolicited messages list is an absolute joke!
THE CUSTOMER BOUGHT SOMETHING FROM US, MOST LIKELY WITHIN THE LAST 24 HOURS, IN WHAT WAY IS MY MESSAGE UNSOLICITED?
F***ING USELESS
Seller_d5xGVic0qWqw7
When this happens i get the same cuztomer sending messagesm i write a letter and post it out to them. That helps alot never hear back from them.
