UK - Disbursement Issue

Hey everyone,

We haven't received any payments from our Amazon UK Seller Account since spring 2023, and now we've got huge amount just waiting to be disbursed in the account. Every disbursement our full amount goes to Account Level Reserve.

Our account is in good standing—no flags, no violations, no outstanding claims or chargebacks. Our account health is great, and we've never had any A-Z claims opened against us.

Has anyone else experienced something like this? Any tips on how to get this sorted quickly? We're desperate to get this resolved and would really appreciate any advice or guidance.

Thank you for your comments!