Rude Message from Customer Service
Hi,
We are currently having issues with a customer where we have sent a tracked item however the courier has attempted delivery 3 times but in each case the delivery has failed due to the customer not being present (all shown on the tracking uploaded to the order at time of despatch).
We have now received the following message from Amazon Customer Service.
“The item has not arrived as scheduled. The item was suppose to be delivered on Monday, 23 September 2019 - Thursday, 26 September 2019, Please ensure that this is delivered before Wednesday the customer has been waiting and this was also report, because you and the carrier is doing is going around the customer, this needs to be delivered ASAP, if you have not able to do that refund the customer.”
Does anyone know how we can make a complaint about Amazon customer Service as we have attempted delivery within the timeframe on multiple ocassions which has failed due to the customers fault not ours and the way that message is is very rude and abrupt.
7 replies
Seller_EJIX7rqDNQJi2
I am sorry to hear this, but please note that the message which you received was not composed for you by a particular Amazon representative. It was the buyer’s complaint forwarded to you by the Customer Service.
They are just referring you what exactly the buyer has told them word for word, very likely being unaware of how rude it may sound since English may not be their language.
You are under no obligation to comply with the request and can report the communication using the “Report message” feature:
Seller_hC0hNVDuILaKO
It may be adviseable to request the courier returns the package to you now since you can see that this customer is a PITA.
Then refund once you have confirmed it is on the way back.
Seller_HuoGnENb0muIm
Just a quick update.
Just after I posted the original message the customer opened an A to Z Claim against us. As we had provided tracking Amazon decided to grant an Amazon Funded Refund. We have called the goods back however even after all this the customer has threatened to report us to trading standards for not delivering her item as apparently “as a seller we are legally required to obey the customers wishes”.
Where do these people come from?
