Chargeback Held Against Us For Fraudulent Purchase... Bait & Switch of Renewed Device
Cx performed a blatant scam against us with our Renewed iPhone 15 Pro Max, Excellent Condition. Cx opened their package, kept the excellent condition Apple iPhone 15 Pro Max 512GB phone, replaced it with a cheap broken Alcatel Brand flip phone, then had UPS come back and pick it up later and "refused delivery." They filed a chargeback which we just got held responsible for ($1,225.00) AND the cx still has our iPhone 15 Pro Max. We have a link to our video proof receiving this cheap phone. We need some type of moderator/leadership team associate to intervene and get this reversed, denied, or Amazon-funded in our favor ASAP.
36 replies
Seller_OvL8C4BJWiuS9
Chargebacks are not done by Amazon, it is through the buyer's bank.
Seller_kIukTwdhvntAp
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_UbA5UTifE79bd
Here is a picture of the Alcatel flip phone we received. We provided video, pictures, thorough details to Amazon to dispute this chargeback, only to get automatically denied and sided with the buyer.
We would like to get someone from the internal team to call and credit us on Amazon's behalf. We should have never been forced to fund this chargeback refund and Amazon should have defended us. Thank you
Seller_zGoDlPZLneGhF
Commenting to boost your post, glad you are bringing this to the forums to fight this. A mod should see this an escalate it to a real team who can understand what happened.
Call the local PD in the buyers area, email them all the evidence in a clear concise manner. Did this years back with a fraudster who pulled a bait and switch on a $700 item, we won the appeal.
Seller_ZuOqYQzTJQvfp
I am so sorry this happened to you and we have seen similar stuff as well. I always email the customer with photos and when processing the return make sure to do a 100% restocking fee indicating with photos the incorrect item returned.
I agree with report, report, report and definitely think reporting to both Amazon via a case and also with USPS and I would love to know more about the other resource that was mentioned as the Amazon/FBI collaboration team as I think "integrity of the customer" issues should be reported so Amazon can track those and limit that buyer's return privileges.
Fingers crossed you get some support.
Seller_LozVbcNSprfMf
Did you take picture(s) and its IMEI number of the Iphone that you sold? If yes, you can use it to report the seller to its credit card company through Amazon and the Police Department at where the buyer lives.
I hope someone from Amazon will respond to your posting.
Seller_miwM4Er0Lo01E
Good luck this sounds like an awful situation.
Seller_dy0iaamuixQa3
For $1,225.00, i would consider contacting their local law enforcement office and filing a theft charge against them. In some places, this is a felony. It would sure be nice to see outright scammers going to prison. Too bad this wasn't sent via USPS. Then it would be a federal crime. (Of course, I wouldn't want to run afoul of my Amazon agreement.) This is just what I would consider doing. I'm not advising you to do the same.
Joey_Amazon
Hello @Seller_UbA5UTifE79bd,
Thank you for utilizing the forums!
If you wish, please share the Order ID associated with this issue. I can research and determine if we can assist you with this case.
Thanks,
Joey
Seller_z4uE5P2y92SX8
This is a VERY tricky thief (buyer). The party who failed in this transaction is UPS because they didn't notice that the "refused delivery" package had been opened. The should NOT have accepted the package. The only reason Amazon will pass chargebacks from the bank on to you, is if you didn't do something correctly (didn't ship on time or the package didn't deliver according to tracking). Otherwise, Amazon has to cover the chargeback because it's part of the fees that you pay them. But in this case, since UPS shows the package was "refused delivery" then Amazon assumes the item was returned to you and since you have the product, you have to cover the chargeback. So your only hope is writing a very good SAFE-T claim or opening another case on this and providing very compelling evidence of what happened. As another person said, with the large amount involved, it might also be worth seeing if law enforcement in the city/county of the buyer is interested in pursuing.
Chargeback Held Against Us For Fraudulent Purchase... Bait & Switch of Renewed Device
Cx performed a blatant scam against us with our Renewed iPhone 15 Pro Max, Excellent Condition. Cx opened their package, kept the excellent condition Apple iPhone 15 Pro Max 512GB phone, replaced it with a cheap broken Alcatel Brand flip phone, then had UPS come back and pick it up later and "refused delivery." They filed a chargeback which we just got held responsible for ($1,225.00) AND the cx still has our iPhone 15 Pro Max. We have a link to our video proof receiving this cheap phone. We need some type of moderator/leadership team associate to intervene and get this reversed, denied, or Amazon-funded in our favor ASAP.
Chargeback Held Against Us For Fraudulent Purchase... Bait & Switch of Renewed Device
Cx performed a blatant scam against us with our Renewed iPhone 15 Pro Max, Excellent Condition. Cx opened their package, kept the excellent condition Apple iPhone 15 Pro Max 512GB phone, replaced it with a cheap broken Alcatel Brand flip phone, then had UPS come back and pick it up later and "refused delivery." They filed a chargeback which we just got held responsible for ($1,225.00) AND the cx still has our iPhone 15 Pro Max. We have a link to our video proof receiving this cheap phone. We need some type of moderator/leadership team associate to intervene and get this reversed, denied, or Amazon-funded in our favor ASAP.
36 replies
36 replies
Seller_OvL8C4BJWiuS9
Chargebacks are not done by Amazon, it is through the buyer's bank.
Seller_kIukTwdhvntAp
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_UbA5UTifE79bd
Here is a picture of the Alcatel flip phone we received. We provided video, pictures, thorough details to Amazon to dispute this chargeback, only to get automatically denied and sided with the buyer.
We would like to get someone from the internal team to call and credit us on Amazon's behalf. We should have never been forced to fund this chargeback refund and Amazon should have defended us. Thank you
Seller_zGoDlPZLneGhF
Commenting to boost your post, glad you are bringing this to the forums to fight this. A mod should see this an escalate it to a real team who can understand what happened.
Call the local PD in the buyers area, email them all the evidence in a clear concise manner. Did this years back with a fraudster who pulled a bait and switch on a $700 item, we won the appeal.
Seller_ZuOqYQzTJQvfp
I am so sorry this happened to you and we have seen similar stuff as well. I always email the customer with photos and when processing the return make sure to do a 100% restocking fee indicating with photos the incorrect item returned.
I agree with report, report, report and definitely think reporting to both Amazon via a case and also with USPS and I would love to know more about the other resource that was mentioned as the Amazon/FBI collaboration team as I think "integrity of the customer" issues should be reported so Amazon can track those and limit that buyer's return privileges.
Fingers crossed you get some support.
Seller_LozVbcNSprfMf
Did you take picture(s) and its IMEI number of the Iphone that you sold? If yes, you can use it to report the seller to its credit card company through Amazon and the Police Department at where the buyer lives.
I hope someone from Amazon will respond to your posting.
Seller_miwM4Er0Lo01E
Good luck this sounds like an awful situation.
Seller_dy0iaamuixQa3
For $1,225.00, i would consider contacting their local law enforcement office and filing a theft charge against them. In some places, this is a felony. It would sure be nice to see outright scammers going to prison. Too bad this wasn't sent via USPS. Then it would be a federal crime. (Of course, I wouldn't want to run afoul of my Amazon agreement.) This is just what I would consider doing. I'm not advising you to do the same.
Joey_Amazon
Hello @Seller_UbA5UTifE79bd,
Thank you for utilizing the forums!
If you wish, please share the Order ID associated with this issue. I can research and determine if we can assist you with this case.
Thanks,
Joey
Seller_z4uE5P2y92SX8
This is a VERY tricky thief (buyer). The party who failed in this transaction is UPS because they didn't notice that the "refused delivery" package had been opened. The should NOT have accepted the package. The only reason Amazon will pass chargebacks from the bank on to you, is if you didn't do something correctly (didn't ship on time or the package didn't deliver according to tracking). Otherwise, Amazon has to cover the chargeback because it's part of the fees that you pay them. But in this case, since UPS shows the package was "refused delivery" then Amazon assumes the item was returned to you and since you have the product, you have to cover the chargeback. So your only hope is writing a very good SAFE-T claim or opening another case on this and providing very compelling evidence of what happened. As another person said, with the large amount involved, it might also be worth seeing if law enforcement in the city/county of the buyer is interested in pursuing.
Seller_OvL8C4BJWiuS9
Chargebacks are not done by Amazon, it is through the buyer's bank.
Seller_OvL8C4BJWiuS9
Chargebacks are not done by Amazon, it is through the buyer's bank.
Seller_kIukTwdhvntAp
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_kIukTwdhvntAp
I don't have a solution for Amazon allowing theft and fraud BUT if this was shipped using the USPS please report the issue to the Postal Inspectors as mail fraud. If not, report it to the carrier.
ALSO the Government has a site IC3 (Amazon will remove the link if I put it here but it’s part of the FBI for an easy search) where you can report the use of the internet for theft if it was UPS, FedEx or whatever. It is generally used to report on websites but it can be used to report buyers as well if you happen to encounter one of the Amazon scam crowd.
In all cases it at least puts the con artists into a data base for future reference by the authorities.
There's an OLD saying -- If you aren't part of the solution you are part of the problem.
PLEASE REPORT, REPORT, REPORT, REPORT.
And, DO NOT forget the Police Department where you are, as well as where the 'buyer' is!
Seller_UbA5UTifE79bd
Here is a picture of the Alcatel flip phone we received. We provided video, pictures, thorough details to Amazon to dispute this chargeback, only to get automatically denied and sided with the buyer.
We would like to get someone from the internal team to call and credit us on Amazon's behalf. We should have never been forced to fund this chargeback refund and Amazon should have defended us. Thank you
Seller_UbA5UTifE79bd
Here is a picture of the Alcatel flip phone we received. We provided video, pictures, thorough details to Amazon to dispute this chargeback, only to get automatically denied and sided with the buyer.
We would like to get someone from the internal team to call and credit us on Amazon's behalf. We should have never been forced to fund this chargeback refund and Amazon should have defended us. Thank you
Seller_zGoDlPZLneGhF
Commenting to boost your post, glad you are bringing this to the forums to fight this. A mod should see this an escalate it to a real team who can understand what happened.
Call the local PD in the buyers area, email them all the evidence in a clear concise manner. Did this years back with a fraudster who pulled a bait and switch on a $700 item, we won the appeal.
Seller_zGoDlPZLneGhF
Commenting to boost your post, glad you are bringing this to the forums to fight this. A mod should see this an escalate it to a real team who can understand what happened.
Call the local PD in the buyers area, email them all the evidence in a clear concise manner. Did this years back with a fraudster who pulled a bait and switch on a $700 item, we won the appeal.
Seller_ZuOqYQzTJQvfp
I am so sorry this happened to you and we have seen similar stuff as well. I always email the customer with photos and when processing the return make sure to do a 100% restocking fee indicating with photos the incorrect item returned.
I agree with report, report, report and definitely think reporting to both Amazon via a case and also with USPS and I would love to know more about the other resource that was mentioned as the Amazon/FBI collaboration team as I think "integrity of the customer" issues should be reported so Amazon can track those and limit that buyer's return privileges.
Fingers crossed you get some support.
Seller_ZuOqYQzTJQvfp
I am so sorry this happened to you and we have seen similar stuff as well. I always email the customer with photos and when processing the return make sure to do a 100% restocking fee indicating with photos the incorrect item returned.
I agree with report, report, report and definitely think reporting to both Amazon via a case and also with USPS and I would love to know more about the other resource that was mentioned as the Amazon/FBI collaboration team as I think "integrity of the customer" issues should be reported so Amazon can track those and limit that buyer's return privileges.
Fingers crossed you get some support.
Seller_LozVbcNSprfMf
Did you take picture(s) and its IMEI number of the Iphone that you sold? If yes, you can use it to report the seller to its credit card company through Amazon and the Police Department at where the buyer lives.
I hope someone from Amazon will respond to your posting.
Seller_LozVbcNSprfMf
Did you take picture(s) and its IMEI number of the Iphone that you sold? If yes, you can use it to report the seller to its credit card company through Amazon and the Police Department at where the buyer lives.
I hope someone from Amazon will respond to your posting.
Seller_miwM4Er0Lo01E
Good luck this sounds like an awful situation.
Seller_miwM4Er0Lo01E
Good luck this sounds like an awful situation.
Seller_dy0iaamuixQa3
For $1,225.00, i would consider contacting their local law enforcement office and filing a theft charge against them. In some places, this is a felony. It would sure be nice to see outright scammers going to prison. Too bad this wasn't sent via USPS. Then it would be a federal crime. (Of course, I wouldn't want to run afoul of my Amazon agreement.) This is just what I would consider doing. I'm not advising you to do the same.
Seller_dy0iaamuixQa3
For $1,225.00, i would consider contacting their local law enforcement office and filing a theft charge against them. In some places, this is a felony. It would sure be nice to see outright scammers going to prison. Too bad this wasn't sent via USPS. Then it would be a federal crime. (Of course, I wouldn't want to run afoul of my Amazon agreement.) This is just what I would consider doing. I'm not advising you to do the same.
Joey_Amazon
Hello @Seller_UbA5UTifE79bd,
Thank you for utilizing the forums!
If you wish, please share the Order ID associated with this issue. I can research and determine if we can assist you with this case.
Thanks,
Joey
Joey_Amazon
Hello @Seller_UbA5UTifE79bd,
Thank you for utilizing the forums!
If you wish, please share the Order ID associated with this issue. I can research and determine if we can assist you with this case.
Thanks,
Joey
Seller_z4uE5P2y92SX8
This is a VERY tricky thief (buyer). The party who failed in this transaction is UPS because they didn't notice that the "refused delivery" package had been opened. The should NOT have accepted the package. The only reason Amazon will pass chargebacks from the bank on to you, is if you didn't do something correctly (didn't ship on time or the package didn't deliver according to tracking). Otherwise, Amazon has to cover the chargeback because it's part of the fees that you pay them. But in this case, since UPS shows the package was "refused delivery" then Amazon assumes the item was returned to you and since you have the product, you have to cover the chargeback. So your only hope is writing a very good SAFE-T claim or opening another case on this and providing very compelling evidence of what happened. As another person said, with the large amount involved, it might also be worth seeing if law enforcement in the city/county of the buyer is interested in pursuing.
Seller_z4uE5P2y92SX8
This is a VERY tricky thief (buyer). The party who failed in this transaction is UPS because they didn't notice that the "refused delivery" package had been opened. The should NOT have accepted the package. The only reason Amazon will pass chargebacks from the bank on to you, is if you didn't do something correctly (didn't ship on time or the package didn't deliver according to tracking). Otherwise, Amazon has to cover the chargeback because it's part of the fees that you pay them. But in this case, since UPS shows the package was "refused delivery" then Amazon assumes the item was returned to you and since you have the product, you have to cover the chargeback. So your only hope is writing a very good SAFE-T claim or opening another case on this and providing very compelling evidence of what happened. As another person said, with the large amount involved, it might also be worth seeing if law enforcement in the city/county of the buyer is interested in pursuing.
