WARNING - FBA Stock Destroyed Without Choice!

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_z5YGdbo8puD4a

WARNING - FBA Stock Destroyed Without Choice!

Want to flag a warning, and also check if anyone has experienced this. Amazon just destroyed/disposed over 48 units ~ £1k of stock without my permission.

The background of this is that we shipped in 48 units - and the manufacturer issued a safety recall. The stock in FBA was made unfulfillable - and I was looking to receive it back to return to the manufacturer for refund/replacement.

We have Automatic Returns set - however, I went about attempting to remove them anyway, but not able to. Amazon set then as Unfulfillable but also “stuck in a transaction” for a period.

Later, they moved to a Disposal order (by Amazon) - and despite numerous requests to investigate and cancel the Disposal order - they have just been Disposed/Destroyed. Seller support said they would attempt to cancel, but it seemed to not work.

The reason cited was “Important: Amazon reserves the right to dispose of any inventory which poses a safety risk.” - as noted in https://sellercentral-europe.amazon.com/gp/help/201436560

I am absolutely shocked by this. Over £1k of stock wiped out due to Amazon deciding not to return the stock to me, whereupon I would have returned it to the manufacturer for refund/replacement.

I challenged that the “…any inventory that poses a safety risk…” was something like broken glass, or HAZMAT items, or those hover boards that caught fire - I would understand this.

These were kids water bottles that were subject to a safety recall as a miniscule percentage may have had a choking hazard due to manufacturing issue. Not a inherent safety/dangerous/hazard inventory in itself.

It seems that Amazon may have decided that I was not trusted to return to the manufacturer but maybe deemed that I may sell them off-Amazon despite a product recall?

This is frankly ridiculous - anyone had this before?

123 views
2 replies
Tags:Hazmat (inventory), Inventory, Missing, Returns
00
Reply
2 replies
user profile
Seller_hC0hNVDuILaKO

Probably Amazon covering their backs against liability on the off chance that you, or a more unscrupulous seller would have sold these on rather than return to the manufacturer.
It would only have taken one child to get hurt for this to blow up in yours and Amazon’s faces
As you have the disposal order from Amazon you should still be able to receive a credit from your manufacturer, but without the added hassle of returning the bottles.

00
Follow this discussion to be notified of new activity