Stuck in an infinite loop, feeling helpless
Hi Everyone,
I’m at a complete loss as to what to do here, my Amazon Seller account has been deactivated, every single appeal gets automatically rejected, every case I open gets ignored, I have spent the past 4 days solid trying to find a way to get my account reactivated but to no avail, this is the most frustrating process in existence. I have bought a bunch of inventory to sell on Amazon which is just sitting here and I’m on the verge of just giving up. Seller Support doesn’t have a phone number and because my account has been deactivated I’m only limited to talk about my account deactivation, which, when I select and submit a case, it gets automatically closed saying this channel is no longer available. Has anybody experienced this before? If so, how did you resolve it?
9 replies
Seller_BS5lg2keRs2QO
You’re going to have to give more info. What happened to cause your account to be deactivated?
If it is just that you opened a brand new account, then that is normal and you just have to wait for verification to complete.
Seller_UYdHv87OZipqt
Apologies, I thought I’d mentioned the reason but was so flustered I must have forgotten.
I created an Amazon account 3-4 years ago and sent a laser cat toy to FBA, this was fine, it sold okay, but around a year later, they gated laser items and deactivated my account as (I would guess) a sweep, since then I have ordered for those toys to be destroyed (which they have been) and appealed numerous times, sent documentation to show I won’t be ordering them again. Anyway, I opened a case and was told to create a new account, now my new account has been deactivated because I need to resolve the strike on my old account, which will not be removed and I get told to just create a new account, it’s a frustrating loop.
Seller_UYdHv87OZipqt
Thanks for your replies everyone… Every time I try to re-instate my original account after 30 seconds I get this automatic response asking for more info:
Reactivate your account
Next steps
- If we have responded to your appeal, you can submit additional information below.
- Check Performance Notifications for more information on your submission.
Any ideas?
