A-To-Z Guarantee Claims Bugs Exposed - Are you facing the same issue ?

1. Buyer opened A-To-Z Guarantee Claim for Order ID 304-9650190-6671559

2. Buyer did not contact me for Order ID 304-9650190-6671559. He had contacted me months ago for an old order. But Amazon Claims cannot differentiate between messages from the same buyer for different orders (BUG 1).

3. Still Amazon automatically granted the claim.

3. So I filed an Appeal against this decision.

4. Buyer then CLOSES / WITHDRAWS this A-To-Z Claim.

5. The Appeal I had filed before buyer CLOSED the case, ended up in Amazon AZ Claims Team's queue.

6. Amazon therefore REOPENS this CLOSED Claim and then AGAIN DECIDES THE CLAIM IN THE BUYER's FAVOR (BUG 2).

Why is Amazon REOPENING A-To-Z Claims which are already in the CLOSED / WITHDRAWN status. This has happened a couple of times already with me. So I know for sure that it is a bug.

Someone from Amazon, please remove this defect from our ODR for Order ID 304-9650190-6671559 as the buyer had already CLOSED this case !!!