Can’t list products, new account!
Hello everyone.
I am looking for some help as i am getting absolutely nowhere with amazon over emails
My account is brand new, I have done the video verification and passed. I have added my card onto all the marketplaces and it says my credit card is valid. As far as i know there is nothing else for me to add or do.
However whenever i try to add a product, i type in the product code, click new condition, add, and then i get this message:
You’re currently unable to add or edit listings because either the credit card on file is invalid or the credit card is in the process of validating, which could take up to 24 hours. Please ensure that you have a valid credit card uploaded in Account Settings.
This has been the same now for over a week. Also my account is on a 15k limit, but I have registered as a company, and online i have read this is only for personal accounts, which mine isn’t
Any help would be appreciated on what i need to do, and should i be able to list products?
Many thanks
Mark
29 replies
Seller_esvgLzKXw2YAl
Have you checked both payment and receipt settings for your cards?
They both need to be valid.
As to the 15k limit, everyone has that when they start. Once you hit it, you will be checked again.
Seller_7VbclcPFFRTnc
But you haven’t had your company docs verified ?
Go to settings - account info - identity information
Does it say ltd company
Are you using a credit card - not prepaid Mastercard etc ?
Assigned to all marketplaces, not just UK
Seller_k6eoEUabo3Exy
Hello @MB_E-COMMERCE_GBR,
This is Noor from Amazon to assist you.
Thank you for providing the details. As stated, if you’ve passed the verification process and your account is active, then you shouldn’t be facing any issues with adding your listings.
We’d recommend you to raise a case through the help section of the seller central page and describe the issue in detail along with a snip of the error message.
Also, do reach out to us if the issue persists, so that we can work towards providing a resolution on this.
Thanks & Regards,
Noor
Seller_aLk5FfP2racDU
Hello @MB_E-COMMERCE_GBR,
This is Xeno from Amazon to help you with your concerns.
We understand your concern regarding the validation of your payment method as mentioned above in the thread. Let’s work together in finding the solution.
I would like to appreciate the information that you have shared which has made thing a bit easy to understand and also @The_Little_Shop for providing their valuable insights.
Firstly, I would request you to go through some useful information on this help page in regards with the payment methods: Credit Card FAQs and in addition to it, we would also request you to help us with the Performance Notification that you have received or the error message in order for us to review and assist you accordingly on the next course of action.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Xeno
