One customer wants a full refund as she says the product doesn't work but she refuses to send it back or send photos, she wants her money straightaway. I fear that if she starts an A-Z she will win even if she refuses to return the item which should be the procedure and the supplier would like to see what the problem is. Now she is getting quite aggressive.

I am so fed up with these people, I had one earlier this week that after I authorised a refund she contacted me again after a day saying that she had been waiting for ages ( 22 hours) for her money that I had to give it to her by end of play or else. Or else what? It was £3.49 what was she going to do? Go to the police? Beat me up? Send me to bed without dinner?

The customer returned an item. Evri lost the parcel. I have contacted Amazon customer service. They asked me to refund the customer and to claim the loss from Evri.

Amazon is not giving me answer is the return label they automatically generated fully covering the loss or not; they do not tell me what type of label they issued to the customer.

In other marketplaces normally who is buying or issuing the label is responsible to cover for the loss. I would also add that the reurn reason was not our mistake, but I customer purchased a product that does not fit their equipment. In these cases the customer has to be charged for the postage cost.

I have opened a claim on Evri website 3 weeks ago and I am still waiting for their response.

I'm hoping I can get some advice here

A buyer purchased an item - a pair of jeans - dark grey.

A few days later, they requested a return - too small.

Amazon provided a pre paid returns label - which is showing as in the Royal Mail system - enroute

Today I receive a packet from the buyer (not using the label amazon provided) - with a pair of blue jeans - same brand but not an item I stock. Also, enclosed in the packet was an invoice for this item - showing it was bought from the USA

I have contacted the buyer saying I can not refund the order as the item they have returned is not the one purchased from me - rather an item they have purchased from a different vendor - I have also sent an email to the customer with photos of the product that I received and the invoice from the other vendor

To add insult to injury - they have used the label I have provided - to presumably return my item to a different vendor - and I have been charged for this

So my question is this... when the order gets inevitably refunded automatically by amazon how can I contest the refund? My experience with Safe-T claims has been abysmal

This is a £90 pair of jeans - and I don't want to be liable to refund an item that has not been returned to me