Reviews Disappeared from Variation Family
Hello,
The reviews for the variation family under parent B0D828ZSFD have disappeared. These items have been being sold for over 2 years with reviews sharing and no issues. This started in June and I have been going back and forth with support since then to no avail. I made a basic flat file update to a couple of the child listings in the family and after upload, all of the reviews disappeared. There are multiple cases on my account regarding this issue, the most recent being case 16489082901 and the most extensive case being case 15649672291. This has ruined conversions all summer as the items in this variation are best sold/used during the summer. The feed file has already been checked for any errors that could have caused this and none have been found. Can someone please lend their experience or help to me regarding this matter?
Thank you!
3 replies
Cooper_Amazon
Good Afternoon @Seller_hmCgEYegain4P,
I have gone ahead and escalated the cases relevant to why the reviews under B0D828ZSFD have disappeared (and/or not synchronized) to one of our internal partner teams to take a look at. They should get back to us within the next few business days. Until then, I hope you have a wonderful weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_hmCgEYegain4P,
Our internal team has reached out to you on CASE ID 16581716071 in regards to why the reviews under B0D828ZSFD have disappeared (and/or not synchronized).
Feel free to follow along with CASE ID 16581716071 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon