Amazon is one of the biggest e commerce sites on the planet..
to keep this thread simple, one of the biggest companies on the planet can not program things correctly to adhear to their written policy? I'm calling BS. Just had 2 A-z claims for not delivered and both were with Amazon shipping and claims protected, but Amazon didn't cover them so I have to appeal. These claims should be automatical. This are clear cut cases.
I feel really bad for the bigger sellers that have to hire staff for this.
Absolutely no excuse except for one thing I can think of...
It's time the DOJ steps in...
9 replies
Seller_TD8kClMwLYBMd
update. Appeal on claim 1 denied. this is getting ridiculous. Now I have to contact support and try to get reimbursed.
Seller_OsTCzqmnWLFhS
I have had dozens clear cut a-z eligible orders that get denied and also denied on appeal. Amazon simply does not follow policy, simple as that.
Seller_cHU6XL6jaQChu
Sorry to tell you, but in-case you have not been following the news the past few months... company regulations are about to be stripped down to the bare bones.
Seller_4HsL3GZbyDLea
Amazon is a company run by degenerates with no morality. The rules are in place to hang sellers, but Amazon ignores these rules as they see fit.
Quincy_Amazon
Hello @Seller_TD8kClMwLYBMd
Thank you for posting your inquiry to the Forums.
You mentioned that you have received claims for "package didn't arrive". For delivery-related Claims, you can respond to the claim and provide the following information:
- dispatch method
- proof of delivery
- tracking number
- customer’s delivery address
- customer’s signature confirmation
- carrier details
Please note that If Amazon grants a Claim in favor of a customer, you have 30 days to appeal and request a further investigation. Based on the results of the appeals investigation, Amazon will make a decision on whether to reverse the initial decision and reimburse you for the Claim incurred.
For reference, Amazon provides A-to-z and SAFE-T claims protection against "Package didn't arrive" claims when all of the following criteria are met:
[1] Amazon has reimbursed the buyer for the undelivered package.
[2] The shipping label was:
- Purchased through Amazon Buy Shipping
- Designated as "Claims Protected" - The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased.
[3] The order was shipped on time. Timeliness is determined by the carrier's first scan, not by your shipment confirmation.
Please feel free to review the below help pages that provide additional detail on Amazon Buy Shipping:
For additional guidance on appealing the A-Z Claim, you can review the following help pages:
- Appeal an A-to-z Guarantee claim
- How to respond to an A-to-z Guarantee claim
- Prevent an A-to-z Guarantee claim
Please feel free to provide the related order ID numbers to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
