Case ID: 10658842032
Hello Everyone,
We’ve been selling our ASIN (mentioned in the case) on Amazon for quite some time. Recently, we discovered that our referral fee category was incorrect, resulting in higher fees being charged on our sales. After contacting Seller Support, they confirmed the error, corrected the category, and assured us that we are eligible for reimbursement under Amazon's Referral Fee Reimbursement Policy for the incorrect charges on past orders.
To proceed, we submitted a detailed data sheet listing all affected transactions and the reimbursement amounts, as instructed by the internal team. However, since providing this data, the case has been mishandled. Despite multiple follow-ups via chat and email, we’ve only received irrelevant responses saying the referral fee category is now correct—completely ignoring that this case is about reimbursement for previous charges.
Seller Support initially confirmed our eligibility, and the policy clearly supports this, but the case seems stuck. We’re repeatedly told it’s being reviewed by the internal team, but there’s no progress, and it feels like the case is misunderstood or not with the right team.
We’re reaching out for advice on how to expedite this process or escalate the matter to ensure it’s resolved properly.
Thank you for your help!
@Seller_XUNeUuvrQDpgP
@Seller_ZyGdB49sb7An4
@Seller_Huz6FT08OxHAR
