Royal mail is loosing too many parcels
I don’t understand how royal mail manages to misplaces so many of my parcels.. I have had about 10 customers complaining of not receiving parcels this month. I purchased most my labels through Amazon and they dont provide tracking. But either way 10 customers in 15 days is a bit too much
What should I do?
69 replies
Seller_d8YGbIjNqwFxn
I have had a fair few complaints this month but only on Amazon.
I wouldn't assume it is Royal Mail.
If there is no tracking on the items then this can be a trigger for Amazon to send out messages to say the parcel is running late or lost. The buyer then asks for a refund based on this.
I have had a lot more than 10 complaints on Amazon this month plus a fair few A-Z's for non delivery. On ebay I have had just 1 complaint in the same period which suggests to me that it is more something with Amazon than Royal Mail.
Seller_ZJhFeE3tNKzfh
I would agree with Direct_Gifts_Ltd.
We don't do fully untracked now but since we moved to Tracked 48 - the number of claims of lost parcels has significantly reduced. But when we did just do Royal Mail 48, it was only on amazon that you got regular claims of lost parcels.
This is almost certainly down to the emails amazon sends out that encourage the claims.
Seller_ZVAz3d5lZuGid
Yes, sadly too many customers now know how to play the system, and get a freebie and a refund. I'm not saying all, but sadly there are some customers who no longer have a conscience.
Seller_voW9gFQs6cI1A
Basically its because Amazon actively encourages buyers to make claims even if they have received it
Seller_KlbXZHzQGSDZv
What postage are you buying through amazon that is not giving you tracking. Even 2nd class bpl on rm gives a delivery track so you can check. Also if its 10 items going amiss how many are you actually sending a week 10 from 1000 or 10 from 100 big difference.
Seller_pG54VfsKolMUm
Had 6 on Amazon this month and probably 30 last month on Amazon. None missing on eBay though!!
Seller_b5DFoHKZ1r1Fl
Dear All respected Membors
Amazon lost my many boxes in which i lost arround 75 units just 37 reimburese for other units they said investigation has been completed and no units found. we are shocked because we send them with our own hands but i dont know why its happened again and again
Seller_YEQwPt3EOK4zX
I'd agree with you, we've received 7 A-Z claims for items not received over the past 2 weeks and many more emails from customers asking where their item is. We send ours RM48 so do have the delivery confirmation ref and have been able to check if received, which they haven't been. Have been able to claim refunds on the postage cost for items that have been 'lost'. We purchase our postage directly through Royal Mail C&D.
It is unusually high at the moment, the worst I think I think recall (other than during the strikes) I've been shipping via Royal Mail for past 10 years!
Seller_w2VkRP43C7TdG
They dont go "missing" customers receive them and just play the sysytem. They know how Amazon works and so nothing you can do about it. Just increase prices to cover any losses from things like this.
Seller_RAXEWLxQ2dbmN
Without knowing what percentage of total orders that ten represents, it's hard to tell how big a problem it is.
As another poster commented, 10 from 100,00 orders would not be all that significant but 10 from 100 would be.
