Hi, recently my account finally got verified after three months of waiting. Now, I have to upload a payment method, but I'm stuck in a glitch. When I click on 'invalid method', it doesn't allow me to proceed to the section where I can input all the details, and no other options are showing up. Even when I click on "manage all my inventory", it takes me back to the "invalid charge method" page. Because of this issue, I'm unable to contact Amazon support for help. Can anyone please help me with this?

It's been two days and we've not been able to access our seller central due to an error that comes up stating "Invalid Charge Method". However, the charge method is valid. We've tried switching to two different credit cards and both have been charged and Amazon deducted £1 from both business bank accounts on each try.

The same card has been used on this amazon account for more than an year and it has been working perfectly. It suddenly got invalid, this does not make sense.

Here is a full walkthrough of how the error occurs:

- Once card is replaced, it shows a confirmation banner at the top of screen that card has been verified.

- £1 fee is deducted from bank account.

- Couple seconds later, it returns the error: Unable to charge.

All the information added is correct including the card details and the billing address, it is very confusing that why its returning the Unable to charge error while it does indeed charge the £1 fee.

The cards are updated as it mentions on the help page here: https://sellercentral.amazon.co.uk/help/hub/reference/202131360?referral=AVKR4MWHGWT6U_A2VX282QU7BX1G&referral=AVKR4MWHGWT6U_AQG11LA18R69U

Additionally, both cards are also inline with Amazon's policy and does not violate any of the requirements for adding a card.

We've been able to make purchases with both of the cards which confirms that they are valid and working.

I have contacted Seller Support but they havent come back yet. Meanwhile, could anyone please provide guidance on this if possible?

We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.

This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.

I only have one company debit card so their advice to use another card is not an option for me.

I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.

We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?

We are currently deactiviated.