Unable to charge issue - bot only on one shop and not the others
hi guys
I'm having problems with charge method for my Aussie shop.
I keep getting the following error message:
Unable to chargeWe are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages.
This is the only shop that has this issue. All other are ok.
I've tried using debit card instead of credit but then got error saying - the card is invalid and it doesn't save.
Any idea?
Unable to charge issue - bot only on one shop and not the others
hi guys
I'm having problems with charge method for my Aussie shop.
I keep getting the following error message:
Unable to chargeWe are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages.
This is the only shop that has this issue. All other are ok.
I've tried using debit card instead of credit but then got error saying - the card is invalid and it doesn't save.
Any idea?
4 replies
Seller_TN1mEkPSnohZo
I'm getting the same thing just for Poland and France. My FBM listings are all currently on holiday for all countries and I've tried 4 different cards. The other countries are fine.
The weirdest thing is that I can't access Seller Central on this PC at all because of this error but it works in my phone app and my laptop seems to work fine.
I've had this issue for months.
JiAlex_Amazon
Hello @Seller_DVIteay4l9Vdy!
Following on this post. Do you have case ID related to this matter to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Unable to charge issue - bot only on one shop and not the others
hi guys
I'm having problems with charge method for my Aussie shop.
I keep getting the following error message:
Unable to chargeWe are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages.
This is the only shop that has this issue. All other are ok.
I've tried using debit card instead of credit but then got error saying - the card is invalid and it doesn't save.
Any idea?
Unable to charge issue - bot only on one shop and not the others
hi guys
I'm having problems with charge method for my Aussie shop.
I keep getting the following error message:
Unable to chargeWe are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages.
This is the only shop that has this issue. All other are ok.
I've tried using debit card instead of credit but then got error saying - the card is invalid and it doesn't save.
Any idea?
Unable to charge issue - bot only on one shop and not the others
hi guys
I'm having problems with charge method for my Aussie shop.
I keep getting the following error message:
Unable to chargeWe are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information, visit our Help Pages.
This is the only shop that has this issue. All other are ok.
I've tried using debit card instead of credit but then got error saying - the card is invalid and it doesn't save.
Any idea?
4 replies
4 replies
Seller_TN1mEkPSnohZo
I'm getting the same thing just for Poland and France. My FBM listings are all currently on holiday for all countries and I've tried 4 different cards. The other countries are fine.
The weirdest thing is that I can't access Seller Central on this PC at all because of this error but it works in my phone app and my laptop seems to work fine.
I've had this issue for months.
JiAlex_Amazon
Hello @Seller_DVIteay4l9Vdy!
Following on this post. Do you have case ID related to this matter to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_TN1mEkPSnohZo
I'm getting the same thing just for Poland and France. My FBM listings are all currently on holiday for all countries and I've tried 4 different cards. The other countries are fine.
The weirdest thing is that I can't access Seller Central on this PC at all because of this error but it works in my phone app and my laptop seems to work fine.
I've had this issue for months.
Seller_TN1mEkPSnohZo
I'm getting the same thing just for Poland and France. My FBM listings are all currently on holiday for all countries and I've tried 4 different cards. The other countries are fine.
The weirdest thing is that I can't access Seller Central on this PC at all because of this error but it works in my phone app and my laptop seems to work fine.
I've had this issue for months.
JiAlex_Amazon
Hello @Seller_DVIteay4l9Vdy!
Following on this post. Do you have case ID related to this matter to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_DVIteay4l9Vdy!
Following on this post. Do you have case ID related to this matter to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
