Error on Inactive Account

Amazon marked my account as Inactive and is asking for documents to verify my account, which is understandable.

Now the issue is that when Im trying to click on the link to submit the documents, it goes to an error page that says, You are trying to access an Inactive account. Click Continue to resolve this and then goes back to the Card section. The card section shows my card as active and Ok.

But I cannot even access the help section; it puts me in the same error loop.